No Customer ID or sales order?

[AbdulazizIT]

I want to register my PA-850 but in the registration it asks me for No Customer ID or sales order which I do not have, how do I register my device without this information? please help.

[JayGolf]

Hi @AbdulazizIT ,

Has someone within your organization created a support account already or will you be the first? If you have someone within the org, I would recommend contacting your superuser. If not, I would recommend contacting who the bill was sent to within your org or the sales team your org has been in contact with. This can be through a partner or Palo directly. They should be able to provide the required customer ID or sales order. 

[AbdulazizIT]

Thank you for the help. Actually, we purchased this brand, never open unit, from a company, we lost all records and communication with them. I will try contacting a reseller and see if they can help. Thank you.

[BPry]

@AbdulazizIT,

So something to be aware of is that just because it was brand-new and unopened doesn't mean that it wasn't registered. Even if the company never went through the registration process, PAN will register it to a holding account on there behalf if they let it go unregistered for I think 60 days or so.

You may be in a situation where this will be considered to fall under the secondary market policy. I don't generally recommend buying 2nd hand gear due to this policy and the recertification process/fee that you'll need to go through.