05-24-2022 10:43 AM
Are you experiencing no response from the support team? I have a critical issue where my firewall is down for more than 24 hours, call multiple times, post messages multiple times but no response and or call back for a mission critical 4 hour support.
05-24-2022 11:37 AM - edited 05-24-2022 11:38 AM
Palo support gets worse by the day
Reach out to your account team and have them escalate
05-24-2022 11:42 AM
Thanks, I thought this may be one isolated issue, already contacted account team 4 hours ago and waiting for their response too.
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