No Response from the support team

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

No Response from the support team

L0 Member

Are you experiencing no response from the support team? I have a critical issue where my firewall is down for more than 24 hours, call multiple times, post messages multiple times but no response and or call back for a mission critical 4 hour support.  

2 REPLIES 2

L3 Networker

Palo support gets worse by the day

 

Reach out to your account team and have them escalate

L0 Member

Thanks, I thought this may be one isolated issue, already contacted account team 4 hours ago and waiting for their response too. 

  • 1622 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!