No Response from the support team

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No Response from the support team

L0 Member

Are you experiencing no response from the support team? I have a critical issue where my firewall is down for more than 24 hours, call multiple times, post messages multiple times but no response and or call back for a mission critical 4 hour support.  

1 ACCEPTED SOLUTION

Accepted Solutions

L3 Networker

Palo support gets worse by the day

 

Reach out to your account team and have them escalate

View solution in original post

2 REPLIES 2

L3 Networker

Palo support gets worse by the day

 

Reach out to your account team and have them escalate

L0 Member

Thanks, I thought this may be one isolated issue, already contacted account team 4 hours ago and waiting for their response too. 

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