- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
03-02-2023 05:04 AM
Hello.
I need to download the PaloAlto Terminal Services user-id agent.
To download this agent, I need to have a PaloAlto Customer Support Portal account.
I went through the process of setting up a Support Portal account, using my device serial number and customer number.
Unfortunately, I get a message saying my account expired or was not yet authorised by a Super User.
Nobody in my team is a Super User, including my line manager and my organisation's head of IT.
Therefore, I am now stuck, not being able to proceed, and I have a colleague who has scores of users with Internet access issues on their remote desktop sessions.
There is no phone number to call, there is no live chat, so I'm hoping somebody here can tell me what the best way to proceed is please.
Yours hopefully,
John Devlin.
03-02-2023 05:51 AM
Hi @JohnDevlin ,
Fill out this form, and a case will be created and you will receive an email. https://www.paloaltonetworks.com/services/support/login-assistance
If you ever forget the URL, you can reach it by clicking on the login box "Need help signing in" > Contact Support > Need Login Assistance.
Thanks,
Tom
03-02-2023 05:51 AM
Hi @JohnDevlin ,
Fill out this form, and a case will be created and you will receive an email. https://www.paloaltonetworks.com/services/support/login-assistance
If you ever forget the URL, you can reach it by clicking on the login box "Need help signing in" > Contact Support > Need Login Assistance.
Thanks,
Tom
03-06-2023 01:23 AM
Tom,
Thank you very much for your help.
Kind regards,
John Devlin.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!