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[Wasimbhat]

NGFW Engineer Certification Active in CertMetrics but No Verification ID, Certificate Download, or Credly Badge

Hello Everyone,

I passed the Palo Alto Networks Next-Generation Firewall Engineer certification exam through Pearson VUE on 19 May 2026 and received the provisional pass notification after the exam.

A few days later, the certification became visible in my CertMetrics account and is showing as Active. However, I am facing the following issues:

• No Verification ID is displayed for the certification.
• I am unable to download the certificate from CertMetrics.
• I have not received the Credly badge invitation.
  
  • It has been more than two weeks since I passed the exam.

  I have already contacted Palo Alto Certification Support and eLearning Support regarding the issue. Additionally, my records appear to be associated with my former Palo Alto Networks employee email address, which I no longer have access to.

  Has anyone experienced a similar issue, or can someone from the certification team advise on what might be causing the delay?
  
  

  Any assistance would be greatly appreciated.

  Thank you.