Not able to download GP data file

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Highlighted
L4 Transporter

Not able to download GP data file

Hi,

 

We tried to schedule "download and install" for GP data file but we can not see any GP data file version in dynamic updates. We are using the GP gateway trial (3months) license. It could be for this?

The rest of dynamic updates (app, AV) are working fine, so it does not seem connectivity issue.

Highlighted
Cyber Elite

You should see Globalprotect client tab just above the dynamic updates.

IF you do not see please check your license tab or it may be expired

 

MP
Highlighted
L4 Transporter

Hi,

 

We have the trial license until august. 

Highlighted
Cyber Elite

You should see Globalprotect client tab just above the dynamic updates.

Do you see it?

MP
L4 Transporter

GP datafile (for HIP) is not in GP tab. The GP Data file is in "dynamic updates" tab. Screenshot:

 

GP.JPG

Highlighted
Cyber Elite

Which Pan OS you are using?

Also from CLI try this command request license info 

See which License it shows up?

 

For HIP checks you need to have license.

MP
Highlighted
L4 Transporter

Yes, we have the license GP Gateway trial (for 3 months):

License entry:
Feature: GlobalProtect Gateway
Description: GlobalProtect Gateway License
Issued: June 17, 2020
Expires: September 15, 2020
Expired?: no
----------------------

PanOS is 8.0.13 (i know its in EoS but we had issues upgrading and with covid19 is stuck)

 

 

Highlighted
Cyber Elite

@jesuscano 

 

Did you find solution for this?

If not i will say please open the TAC case

 

Regards

MP
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