Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
06-23-2020 06:32 AM - edited 06-23-2020 06:35 AM
Hi,
We tried to schedule "download and install" for GP data file but we can not see any GP data file version in dynamic updates. We are using the GP gateway trial (3months) license. It could be for this?
The rest of dynamic updates (app, AV) are working fine, so it does not seem connectivity issue.
06-23-2020 06:39 AM
You should see Globalprotect client tab just above the dynamic updates.
IF you do not see please check your license tab or it may be expired
06-23-2020 06:51 AM
Hi,
We have the trial license until august.
06-23-2020 06:53 AM
You should see Globalprotect client tab just above the dynamic updates.
Do you see it?
06-23-2020 11:36 PM
GP datafile (for HIP) is not in GP tab. The GP Data file is in "dynamic updates" tab. Screenshot:
06-23-2020 11:55 PM
Which Pan OS you are using?
Also from CLI try this command request license info
See which License it shows up?
For HIP checks you need to have license.
06-23-2020 11:59 PM
Yes, we have the license GP Gateway trial (for 3 months):
License entry:
Feature: GlobalProtect Gateway
Description: GlobalProtect Gateway License
Issued: June 17, 2020
Expires: September 15, 2020
Expired?: no
----------------------
PanOS is 8.0.13 (i know its in EoS but we had issues upgrading and with covid19 is stuck)
06-28-2020 11:39 AM
Did you find solution for this?
If not i will say please open the TAC case
Regards
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
