09-07-2018 06:22 AM
Is possible to notify an user with a message that the globaprotect client will be updated before the update?
09-07-2018 07:24 AM
If you set the agent upgrade config to "Alllow with prompt" the user will be notified when a new version is available and he is then able to choose if he want to install the new version or not. When you set it to "tranparent" the user won't receive any information.
Global Protect Portal App Settings: https://www.paloaltonetworks.com/documentation/80/pan-os/web-interface-help/globalprotect/network-gl...
09-07-2018 06:56 PM
There is an option with "Allow with prompt", which shows the prompt for the upgrade. However, please keep in mind that many people do not click on the upgrade prompt. We were using this option a long time ago, and many people never upgraded their GP client. When a bug hit on GlobalProtect by Dynamic Updates, it impacted on the GP client users with lower versions. And they couldn't connect to the VPN. Therefore, I've changed the option to "Transparent" for mandatory update.
Hope this helps!
09-08-2018 08:16 AM
As others have said, "Allow with prompt" is what you're looking for.
FWIW, this is how I do it, maybe it will work for you.
1) Send an email to all GP users about the upgrade and provide screen shots of what they will experience
2) Set GP to "Allow with prompt"
3) Install GP version
4) After 2 weeks, I check how many users are still on the old version and send a reminder email
5) After 2 more weeks, set it to transparent
6) Once everyone is upgraded, I set it back to "Allow with prompt"
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