02-21-2025 02:49 PM
Hi Team,
We unable to download PAN-OS 10.0.0 in PA-220, Downloading up 40% after that we are getting following this error.
Warnings:
Details:Failed to download due to generic communication error. Please try again later.
Failed to download file
02-21-2025 09:35 PM
Hello @carysoc
could you check from CLI content of ms.log (What is the Command to View Error Messages During Update Requests? ) to see detailed reason for failure?
Kind Regards
Pavel
02-21-2025 09:37 PM
If you're running into issues downloading it directly from the firewall, I would just download it on your computer from the support portal and then upload it to the firewall. You've got to be running a fairly dated and unsupported release on that at this point, so I wouldn't spend too much time troubleshooting until you're on a supported release.
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