I am completely new on this platform, to start learning this firewall I got myself a used PA-500 from the online market.
I would like to register the device so that I can downloads updates unfortunately, I have got the device serial number but not
the "Sales Order Number or Customer Id". What can I do the register the firewall and download evaluation software.
Many thanks for your help.
Hi @bngala , welcome to the world of tomorrow!
You'll need to go through the second market policy: https://www.paloaltonetworks.com/services/support/support-policies/secondary-market-policy
According to policy:
"Devices that are currently end-of-sale cannot be re-certified. For our current end-of-life policy and listing of products, please see our support web site."
PA-500 went end-of-sale year ago.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!