I am completely new on this platform, to start learning this firewall I got myself a used PA-500 from the online market.
I would like to register the device so that I can downloads updates unfortunately, I have got the device serial number but not
the "Sales Order Number or Customer Id". What can I do the register the firewall and download evaluation software.
Many thanks for your help.
Hi @bngala , welcome to the world of tomorrow!
You'll need to go through the second market policy: https://www.paloaltonetworks.com/services/support/support-policies/secondary-market-policy
According to policy:
"Devices that are currently end-of-sale cannot be re-certified. For our current end-of-life policy and listing of products, please see our support web site."
PA-500 went end-of-sale year ago.
The item I bought the service support is until 29th, November 2019.
Unfortunately that service does not belong to you and is not transferred to you when you bought the device.
This step will provide you with the order number:
This website is not really user friendly to us that are 1st timers. i want to find a authorized local reseller but the site gives you the run arounds i'm like the person that started this post i purchased the same item on the online market and i can't find where the resellers are so i can make the 2 purchases?? Can someone help me?
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