PA-500 registration

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PA-500 registration

L1 Bithead

Hi there,

I am completely new on this platform, to start learning this firewall I got myself a used PA-500 from the online market.

I would like to register the device so that I can downloads updates unfortunately, I have got the device serial number but not 

the "Sales Order Number or Customer Id".  What can I do the register the firewall and download evaluation software.

 

Many thanks for your help.

 

Ben

 

 

 

6 REPLIES 6

Cyber Elite
Cyber Elite

Hi @bngala , welcome to the world of tomorrow!

 

You'll need to go through the second market policy: https://www.paloaltonetworks.com/services/support/support-policies/secondary-market-policy

Tom Piens
PANgurus - (co)managed services and consultancy

According to policy:

"Devices that are currently end-of-sale cannot be re-certified. For our current end-of-life policy and listing of products, please see our support web site."

 

PA-500 went end-of-sale year ago.

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-sale

Enterprise Architect, Security @ Cloud Carib Ltd
ACE, PCNSE, PCNSI

Hi there,
Many thanks for your help, when I checked on the device dashboard
The item I bought the service support is until 29th, November 2019.
And also what I want is just an evaluation license for my hands on
Lab.
Thanks

Hi Reaper,

 

Many, many thanks for your help register my (second market) device. I went through all the details provided on the website

unfortunately it redirecting me on the same initial page of registration which I do not have a sales order number or a customer ID. I am stuck.

Thank you.

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