PA-500 registration

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PA-500 registration

L1 Bithead

Hi there,

I am completely new on this platform, to start learning this firewall I got myself a used PA-500 from the online market.

I would like to register the device so that I can downloads updates unfortunately, I have got the device serial number but not 

the "Sales Order Number or Customer Id".  What can I do the register the firewall and download evaluation software.


Many thanks for your help.







Cyber Elite
Cyber Elite

Hi @bngala , welcome to the world of tomorrow!


You'll need to go through the second market policy:

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

According to policy:

"Devices that are currently end-of-sale cannot be re-certified. For our current end-of-life policy and listing of products, please see our support web site."


PA-500 went end-of-sale year ago.

Enterprise Architect, Security @ Cloud Carib Ltd
Palo Alto Networks certified from 2011

Hi there,
Many thanks for your help, when I checked on the device dashboard
The item I bought the service support is until 29th, November 2019.
And also what I want is just an evaluation license for my hands on

Hi Reaper,


Many, many thanks for your help register my (second market) device. I went through all the details provided on the website

unfortunately it redirecting me on the same initial page of registration which I do not have a sales order number or a customer ID. I am stuck.

Thank you.

@bngala wrote:
Hi there,

The item I bought the service support is until 29th, November 2019.

Unfortunately that service does not belong to you and is not transferred to you when you bought the device. 


This step will provide you with the order number:


  • Upon receipt of a purchased device on the secondary market, you must place two orders through a Palo Alto Networks authorized local reseller. The first order must be for a non-refundable certification fee and the second for a one time activation fee and the purchase of a one year support subscription (you may purchase a longer support subscription if desired but the purchase it at minimum a one year subscription). The purchase of other subscriptions or services are optional.
Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

This website is not really user friendly to us that are 1st timers. i want to find a authorized local reseller but the site gives you the run arounds i'm like the person that started this post i purchased the same item on the online market and i can't find where the resellers are so i can make the 2 purchases?? Can someone help me?

  • 6 replies
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