PA-500 registration

[bngala]

Hi there,

I am completely new on this platform, to start learning this firewall I got myself a used PA-500 from the online market.

I would like to register the device so that I can downloads updates unfortunately, I have got the device serial number but not 

the "Sales Order Number or Customer Id".  What can I do the register the firewall and download evaluation software.

Many thanks for your help.

Ben

[reaper]

Hi @bngala , welcome to the world of tomorrow!

You'll need to go through the second market policy: https://www.paloaltonetworks.com/services/support/support-policies/secondary-market-policy

[Raido_Rattameister]

According to policy:

"Devices that are currently end-of-sale cannot be re-certified. For our current end-of-life policy and listing of products, please see our support web site."

PA-500 went end-of-sale year ago.

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-sale

[bngala]

Hi there,
Many thanks for your help, when I checked on the device dashboard
The item I bought the service support is until 29th, November 2019.
And also what I want is just an evaluation license for my hands on
Lab.
Thanks

[bngala]

Hi Reaper,

Many, many thanks for your help register my (second market) device. I went through all the details provided on the website

unfortunately it redirecting me on the same initial page of registration which I do not have a sales order number or a customer ID. I am stuck.

Thank you.

[reaper]

---

@bngala wrote:
Hi there,


The item I bought the service support is until 29th, November 2019.

---

Unfortunately that service does not belong to you and is not transferred to you when you bought the device. 

This step will provide you with the order number:

• Upon receipt of a purchased device on the secondary market, you must place two orders through a Palo Alto Networks authorized local reseller. The first order must be for a non-refundable certification fee and the second for a one time activation fee and the purchase of a one year support subscription (you may purchase a longer support subscription if desired but the purchase it at minimum a one year subscription). The purchase of other subscriptions or services are optional.

[LouGees]

This website is not really user friendly to us that are 1st timers. i want to find a authorized local reseller but the site gives you the run arounds i'm like the person that started this post i purchased the same item on the online market and i can't find where the resellers are so i can make the 2 purchases?? Can someone help me?