PA2020 High CPU utilization "useridd" 100% management plane

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L4 Transporter

Re: PA2020 High CPU utilization "useridd" 100% management plane

Using both agentless userid and agent server here.

Support suggested a few steps to try if using agentless.

First disable agentless configuration... Commit... debug software restart user-id... Wait 5-10 min... Enable agentless configuration and then commit.

Did seem to fix the problem for now on our PA-2050.

Jo Christian

/Jo Christian
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L4 Transporter

Re: PA2020 High CPU utilization "useridd" 100% management plane

I have a case open on this as well.  PA is aware of it and is actively coding a fix.  The timeline is unknown at this point, "will definitely be in 5.0.3" but and could be "weeks away".  According to the folks I spoke with it is a serious enough issue there may be some sort of hotfix issued, but he could not state that for sure.

It has been causing quite a bit of issues on or PA500:  Captive portal timeouts, problems with UserID mappings etc.

Given the lack of a timeline I rolled back to 5.0.1 which fixed it immediately.

Hope that helps,

Bob

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L4 Transporter

Re: PA2020 High CPU utilization "useridd" 100% management plane

Hello,

We are also seeing the same issue on an PA-5050 installation using 5.0.2.

Seems like this is a 5.0.2 issue then.

Jo Christian

/Jo Christian
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L1 Bithead

Re: PA2020 High CPU utilization "useridd" 100% management plane

We are also seeing this on our PA-500 with 5.0.2. We have attempted to upgrade the agent although this has made no difference.

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L1 Bithead

Re: PA2020 High CPU utilization "useridd" 100% management plane

Same here... since 5.0.2 with PA-2050

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND

2317 root      20   0  197m  73m  63m S  101  7.5   3047:40 useridd

22375 root      30  10 90500  49m 4148 S   13  5.1   0:00.41 pan_logdb_index

2106 root      15  -5 40572 3688 1116 S    7  0.4  85:24.78 sysd

8931 root      30  10  3996 1380 1112 S    6  0.1   1:55.05 genindex.sh

22376 root      30  10 26984 1316  924 R    3  0.1   0:00.09 sdb

  167 root      20   0     0    0    0 S    1  0.0  13:09.53 kswapd0

Highlighted
L2 Linker

Re: PA2020 High CPU utilization "useridd" 100% management plane

We've had a great number of problems (other than just Mgmt CPU) with 5.0.2 on our PA-500's. It seems to me that 5.0.2 has a number of issues, but that they manifest most dramatically (based on the other posts in this thread) on the PA-500 appliances (CPU and Memory capacity would be my guess).

We're rolling back to 4.1.10 tonight on the 500's and 5.0.1 on the VM-100 appliance.

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L1 Bithead

Re: PA2020 High CPU utilization "useridd" 100% management plane

Same problem with 5.0.2 and 3020.

Case opened.

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L1 Bithead

Re: PA2020 High CPU utilization "useridd" 100% management plane

Actually 5.0.0 seemed fine as far as the CPU issue goes. Unfortunately the DHCP server was borked. It would simply stop granting leases.

5.0.2 is perfect w.r.t. the DHCP ;_)

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Not applicable

Re: PA2020 High CPU utilization "useridd" 100% management plane

Same issue here PA2050 Running 5.0.2

PID USER  PR  NI  VIRT  RES  SHR S %CPU %MEMTIME+  COMMAND
2331   20   0  244m  75m  64m S  124  7.8   7094:50 useridd
2329   20   0  624m 258m 5668 S   13 26.6 406:35.06 mgmtsrvr
3672   30  10  4468  992  792 R8  0.1   0:00.18 top
3647   30  10 46936 1980 1672 R7  0.2   0:00.18 pan_logdb_index
3686   20   0  4468 1064  800 R7  0.1   0:00.10 top
3696   20   0 12440 1996 1720 S7  0.2   0:00.05 wmic
Highlighted
L3 Networker

Re: PA2020 High CPU utilization "useridd" 100% management plane

Dears,

Yesterday we have moved back to 5.0.1 and everything is OK now.... unless the real time QoS graphical which is not OK... but that is a known bug for this version....

PA confirmed PANOS 5.0.2 has a bug for useridd process and there is no estimated time of correction... so I did that .. and I also suggest everyone to do the same.

Thanks in advance!!

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