PA2020 High CPU utilization "useridd" 100% management plane

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L6 Presenter

essilorbr: Thanks for the followup!

*mumbles something about PaloAlto and the quality assurance team*

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L0 Member

we have the same problem here PA-2050 only user-id agents on 8 domain-controllers. Downgraded to 5.0.1  - problem solved.

L1 Bithead

May be irrelevant but after the content updates 12/02/13 the management CPU is no longer at 100% Still around 30% but usable.

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L2 Linker

This issue seems to be present in 4.1.11 as well, which is disappointing, as we rolled back from 5.0.2 to 4.1.10 to get away from this.

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L1 Bithead

Can confirm the same problem with 4.1.11 on a PA-2050. Case open with support....

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND

22576 root      20   0  272m  49m  33m S  116  5.1   1007:22 useridd

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L4 Transporter

Same observation here...

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND          

1781       20   0  166m  66m  63m S   97  6.6 855:45.60 useridd

...How does this kind of stuff get by QA???

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L4 Transporter

PA: How does this stuff get past the QA process? :smileysad:

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L4 Transporter

In the image below, the circle on the left shows the management plane CPU with PANOS 5.0.1, the circle on the right shows the management plane with PANOS 5.0.2. So for us at least it actually got worse with the upgrade.

PA4020 management plane with circles.jpg

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L2 Linker

yes, 5.0.2 and 4.1.11 both seem to introduce this issue. Roll back to 5.0.1 or 4.1.10.

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L4 Transporter

See my image for what 5.0.1 looks like. The issue persisted in 5.0.1. The issue got worse with the upgrade.

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