- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
Hello, I have an active/passive PA220 cluster which unfortunately had a shutdown and now I want to find out what exactly the reason was.
At Monitor -> System: HA Group 1: Dataplane is down: dataplane exit failure
HA Group 1: Moved from state Active to state Non-Functional HA Group 1: HA heartbeat backup information has been used for HA state change Chassis Master Alarm: HA-event HA2 link down HA Group 1: Ignoring session synchronization due to HA2-unavailable All HA2 links down The dataplane is restarting.
What could be the reason? Where can I find more details?
Since you're asking, I'm assuming that you aren't familiar with digging through the logs. Generate a Technical Support file on the effected unit and open up a TAC case for a root cause analysis. They'll be able to analyze the logs to determine if a RC can be found for the dataplane restart.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!