PA3020 no interfaces are found

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PA3020 no interfaces are found

L6 Presenter

Hi All,

 

Weird one! HA pair 3020. The initial issue was that the action was not able to sync to passive. Attempted to restart the mgmt server, no changes.  Attempted to restart the dataplane, received GUI error saying you can only restart the box manually. Manual restart didn't make any difference.  Show interfaces all shows no interfaces on the device:

 

EE.PNG

 

RMA?

 

Thx,

Myky

 

1 ACCEPTED SOLUTION

Accepted Solutions

L6 Presenter

Heys,

 

This was something to do with content update crash. Commit force was giving the following error:

 

sss.JPG

 

So after the reboot device was not able to complete auto commit. 710 was the app&threat release.  TAC did try multiple options in order to recover the device, but with no avail. The decision was made to factory reset the unit and that did a trick. 

 

Thx,

Myky

View solution in original post

3 REPLIES 3

Cyber Elite
Cyber Elite

sounds like a candidate for RMA, have you opened a support case ? please share the outcome 🙂

Tom Piens
PANgurus - (co)managed services and consultancy

Hello @reaper

 

Yeah, with TAC now (00696825). 

I am not even able to commit any changes or use commit force command. 

L6 Presenter

Heys,

 

This was something to do with content update crash. Commit force was giving the following error:

 

sss.JPG

 

So after the reboot device was not able to complete auto commit. 710 was the app&threat release.  TAC did try multiple options in order to recover the device, but with no avail. The decision was made to factory reset the unit and that did a trick. 

 

Thx,

Myky

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!