Palo Alto 440 - Concurrent Global Protect user limit issue

[PaloAltoMV]

Hi Team,

I know PA 440 support up to 1000 user & its the Max tunnel user limit, but we were unable to connect more than 250 users and got this error as "maximum user limit reached" then found that the tunnel limit is [0-250] in Global protect Gateway tunnel settings. I'm using PA 440 (PAN-OS 10.1.4), kindly let me know in which PAN-OS version it supports 1000 users.

Regards

Karthik

[BPry]

@PaloAltoMV,

Raise a ticket with TAC on the issue. There appears to be an bug in PAN-OS 10.1 on the 440s that are limiting it to the 410 limit instead of its proper limit. 

[PaloAltoMV]

Hi,

Already ticket raised, but TAC team doesn't have a fix right now and assured it will be fixed in next release until those who purchased should have this firewall idle in store room. This is joke , where TAC team say its fixed already but request as to wait for another month for this fix. PA support is very bad and requesting not to sell this model PA-440 or purchase this device.

Regards

Karthik

[PaloAltoMV]

TAC team assured the issue will be fixed on the 10.1.5 release, but they cheated again, even after the upgrade to 10.1.5  MAX tunnel limit is 250. 

[emr_1]

FYI: I upgraded my PA-440 box into 10.2.1 and confirmed that the max tunnel limit changed to 1000.