What is actually happening? How is your policy looks like (profiles) etc. Traffic logs for the affected users? What I am usually doing (not always possible in the production) is taking one of the affected users/PCs and creating a "clear" test policy without anything purely from source to the destination permit any any (no profiles) and see what is happening. Same issue? Removing test policy and checking the client-server side only :0 as this is not PA issue.
your issue is very vague. if you are talking about the same website on multiple computers, the first thing to check is to see if each computer is hitting the same rule for the same website in the traffic log. if so, you should also look at the reason for the session end, if it's a tcp-fin or timed out or a reset of some sort. also consider the threat log if you have a threat prevention policy in place. you also need to consider if all computers are using the same browser/version.
there are many places something like this could go wrong, but unless your rules are applied subjectively/unevenly, the firewall is probably the least likely source of the issue.
The server is 192.168.10.100:2048
and the client is : 192.168.2.25
Here is the capture -rx from the pa
Sometimes can access the port 2048 .That is the syptom. sometimes cannot .
In my capture there are tcp port numbers resued ,multiple retransmsiion and tcp previous segment not captured .
These are indicating to any problems
A couple things could help clear it up if you can repost the screenshot:
It looks like we see two sets of three-way handshakes here, both on destination port 2048. Both handshakes are complete, and there seems to be an exchange of data (client sends PSH flags on frames 11-12, 13-14, and 15-16; the server sends a reply in frames 17-18).
If the traffic is known to Wireshark, you can also decode it as the known traffic (if it's TLS for example, right-click on any frame and choose Decode As..., and specify port 2048 to be whatever the actual traffic is).
Yes, correct. The server is listening on TCP 2048 port (no doubt) but same time we can see SSL traffic to the same server. But what l am trying to understand is how is the PA seeing this traffic and how it is identifying? Under which application. This all info is under Monitoring tab on PA.
@TranceforLife is bringing up a really good point. If the only information that your giving is a wireshark it doesn't actually tell us what the Palo Alto itself is seeing. Knowing what your security policy for the traffic looks like, how the Palo Alto is seeing the termination, all of that other good information.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!