palo alto PA-220 update problem

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palo alto PA-220 update problem

L0 Member

hello i can't update and make Remote VPN 

 


admin@fw1(active)> request system software check

Server error : Failed to check upgrade info due to generic communication error. Please check network connectivity and try again.

1 REPLY 1

Cyber Elite
Cyber Elite

Thank you for your message.

Think of the mgmt interface as a single computer on your network. It must have the correct IP/mask/DG and DNS to connect to internet.
One of these does not see to be correct, or there are security policies/ACLs preventing dns traffic from flowing.  This is what the "generic communication error" means.

What other questions may I answer for you?

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