palo alto PA-220 update problem

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Palo Alto Networks Approved
Palo Alto Networks Approved
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Community Expert Verified

palo alto PA-220 update problem

L0 Member

hello i can't update and make Remote VPN 


admin@fw1(active)> request system software check

Server error : Failed to check upgrade info due to generic communication error. Please check network connectivity and try again.


Cyber Elite
Cyber Elite

Thank you for your message.

Think of the mgmt interface as a single computer on your network. It must have the correct IP/mask/DG and DNS to connect to internet.
One of these does not see to be correct, or there are security policies/ACLs preventing dns traffic from flowing.  This is what the "generic communication error" means.

What other questions may I answer for you?

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