Palo Alto upgrade and download fail

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Palo Alto upgrade and download fail

L2 Linker

Hi Everyone


May I ask one question for the appliance upgrade and system error message.


My appliance cannot install the any version PANOS even i tried install same version, ( current version is 8.0.7 )

it always sent me the message as below


also i tried downgrade to base img ( 8.0 ), system still display same message already.

finally i tried reboot appliance and did previous action, nothing can be change for this appliance.


the part of download, it always show me message as below



seems like one way to resolve this problem is format to factory default right?

have someone can help it?


(I also tried delete log, previous img and reboot)


Cyber Elite
Cyber Elite

looks like a sysroot partition may have gone 'missing', there may be a defect on your harddrive..


could you try booting into maintenance mode and running some disk diagnostics?

you may need to have the disk replaced

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

Hi @reaper


thanks for the reply. it's seems like this. cuz the cannot display "debug swm status", but the appliance on production, maybe need a good time to rebooting.  I'll reply this discuss when I reboot. thanks.

it has been resolved, we already used format and Disk diagnosis to recovery it, because can not activity the swm process of management plane.

  • 3 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!