Palo Alto upgrade and download fail

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Palo Alto upgrade and download fail

L2 Linker

Hi Everyone

 

May I ask one question for the appliance upgrade and system error message.

 

My appliance cannot install the any version PANOS even i tried install same version, ( current version is 8.0.7 )

it always sent me the message as below

1526038806034.jpg

also i tried downgrade to base img ( 8.0 ), system still display same message already.

finally i tried reboot appliance and did previous action, nothing can be change for this appliance.

 

the part of download, it always show me message as below

1526038806034.jpg

 

seems like one way to resolve this problem is format to factory default right?

have someone can help it?

 

(I also tried delete log, previous img and reboot)

3 REPLIES 3

Cyber Elite
Cyber Elite

looks like a sysroot partition may have gone 'missing', there may be a defect on your harddrive..

 

could you try booting into maintenance mode and running some disk diagnostics?

you may need to have the disk replaced

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

Hi @reaper

 

thanks for the reply. it's seems like this. cuz the cannot display "debug swm status", but the appliance on production, maybe need a good time to rebooting.  I'll reply this discuss when I reboot. thanks.

it has been resolved, we already used format and Disk diagnosis to recovery it, because can not activity the swm process of management plane.

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