Panorama drops devices from device groups

[Jatin.Singh]

Panorama shows that all devices have "No device group assigned" in the Managed Devices, Summary screen, but the devices look fine in the Device groups screen.

This is also resulting in being unable to commit changes to the firewalls.

This issue happened earlier on today, and went away with a reboot of Panorama, but appears to have come back.

What can be this issue?

Version - 9.1.0

[reaper]

what version of PAN-OS is running on your Panorama?

if it is old, consider upgrading in case there's a buig that fixes this

if it is recent you'll want to reach out to support

[emarchetti]

Where you able to find a solution to this problem? I had the same thing happen to me... and I rebooted based on your suggestion in this post and everything came back and I was able to push configs again. I am hoping it doesn't happen again. 

[grenzi]

Same issue for me, with PAN-OS 10.1.9 on Panorama and 10.1.8-h2 on the firewall. After rebooting Panorama, the firewall is seen in the device group for a while, but after a few hours the issue comes back.

[PatrickMcGann]

I'm also running Panorama 10.1.9 and experiencing this issue.

Restarting the management-server process on Panorama via:

> debug software restart process management-server

will temporarily fix it, but the problem continues to reappear. I don't see anything else happening in the system logs that would indicate a problem, so my guess is it's a bug that has reappeared in 10.1.9.