Panorama receiving logs but not showing in GUI

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Highlighted
L2 Linker

Panorama receiving logs but not showing in GUI

As the title says, Panorama receives logs just fine but will not show them in the GUI.

 

I noticed this today.  Disks shows unavailable in panorama but in the CLI they're fine.

 

Disk Status.png

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L3 Networker

try first restarting Mangement server, use this with a maintenance window though.

 

debug software restart process management-server

 

Highlighted
L2 Linker

I'm actually pretty convinced this is related to the elastic search process.

 

After a graceful shutdown/power up of the Panorama VM I noticed the following:

 

show system software status
...
Process  elasticsearch      restarting  (pid: -1) - Exit Code: 1
...

Every time you run this command, this process comes back with a new PID (which leads me to believe it's constantly restarting).  Each of these are within 10-15 seconds of each other:

show system software status
...
Process  elasticsearch      running  (pid: 27029)
...
show system software status
...
Process  elasticsearch      running  (pid: 27157)
...
show system software status
...
Process  elasticsearch      running  (pid: 27658)
...
show system software status
...
Process  elasticsearch      running  (pid: 27399)
...

 

Highlighted
L2 Linker

I've restarted this management server probably 10 times.  The only thing it seems to do is restart services freeing up the CPU long enough to seem stable, but then it ramps back up.  Still no logs either.

  • Restarted Panorama.
  • Restarted management server.
  • Restarted log collector.
  • Gracefully Rebooted the VM
  • Gracefully Shutdown the VM.

None of which seem to help. My hunch is the elasticsearch service is bugged out, eventually causing the CPU to spike, eventually causing the whole system to become unstable.  Nothing seems to bring logs back to the UX either.

Highlighted
L2 Linker

Gonna keep going here...I noticed that the "java" process is exceptionally high (90% - 420%).  Turns out, JAVA is used to do reporting & logging/indices.  Funny enough, those are the exact things I cannot get Panorama to do.  Panorama - JAVA Process 

 

To further my hunch about elasticsearch - it is 100% restarting constantly.  Running "show system software status | match elasticsearch" back-to-back 10 times in a row confirms it, I saw at least once where the service was "restarting (pid: -1) - Exit Code: 1".

 

Since elasticsearch is written in JAVA, I can only assume that fixing this service will fix a lot of my other issues.

Highlighted
L1 Bithead

There have been a few issues with the elasticsearch indices causing exactly the problem you're having. (PAN-114041 is one example)

 

Make sure you're on at least PAN-OS 8.1.7 (it could have happened on a later version too,  I didn't see it skimming through though) and you will need to contact support to help you clear those indices as root access is required.

Highlighted
L2 Linker

We're on 9.0.9 & 9.0.9-h1.  Guess I'll see if we can skip the chit chat and get this thing reset.

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