PANORAMA RMA

[tl20874]

Hi team,

We are facing questions about how to proceed with the RMA process of PANORAMA.

Is not a RMA because is a virtual device but, do you hace any guide o procedures about how to proceed after deploy the new machine?

How are the process to add the devices manageds from the old one Panorama? We have only have a old backup from PANORAMA, so we will start deploying the VM, upgrading to the same version as backup, load the backup and... How we can proceed?

Thank you in advance!

[reaper · Accepted solution]

if the Panorama is spun up on a local (not cloud) VM, you can simply spin up a new panorama, bring it up to the same software and content version and transplant and then move the serial number over to activate the capacity

ten you can import, load and commit your previous config onto the new panorama

the last bit is a bit tricky: because the new panorama will use the same IP addresses, but a different device certificate, the firewalls will not want to talk to it until you clear the fingerprint from the firewalls:

if i'm not mistaken, using this command:

> delete authentication user-file ssh-known-hosts user username all ip <panorama>

[tl20874]

Hi Reaper, 

Thank you for your advises, it actually works and is running without problems. 

Thank you!

[reaper]

@tl20874  great! I'm glad that worked 🙂