PANW Service Level descriptions

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PANW Service Level descriptions

L1 Bithead

Hi,

 

Is there a resource that can provide the different Service Levels and descriptions for PANW services and products?

 

Thanks

1 accepted solution

Accepted Solutions

Cyber Elite
Cyber Elite

Hello @rrobles 

 

thank you for reply.

 

I believe this information is not available online, however I sent you privately one contact from Palo Alto who might be able to assist you with this.

 

Kind Regards

Pavel

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4 REPLIES 4

Cyber Elite
Cyber Elite

Hello @rrobles

 

here is a link for support plan: https://www.paloaltonetworks.com/services/support/customer-support-plan

 

Is it what you were looking for?

 

Kind Regards

Pavel

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Hi Pavel,

I have already seen the link you've provided but it does not provide all
the support types such as CloudGenix Evaluation or Prisma SD-WAN. I'm
seeing that there are 27 unique support types.

Thanks

Cyber Elite
Cyber Elite

Hello @rrobles 

 

thank you for reply.

 

I believe this information is not available online, however I sent you privately one contact from Palo Alto who might be able to assist you with this.

 

Kind Regards

Pavel

Help the community: Like helpful comments and mark solutions.

Thank You

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