- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
01-20-2025 02:02 AM
Hi all,
I have an issue where I cannot sign into the ClipChamp application when connected to Global Protect - the web version is fine. Something must be blocking it, but I can't find anything in the logs. I do see some traffic being allowed, but the end session reason is 'policy-deny' - what is this policy!? I'm not entirely sure this is related, but could be as it is a Microsoft IP address. I have just given myself full access outbound and it still doesn't work. Has anybody experienced this? What did you do to get it working? Thanks.
01-23-2025 07:23 PM
Hi @MarkJCadman ,
Can you share a screenshot of your logs and blur out any IPs? If you gave yourself full internet access and still find that its not working, it could be possible that it is being picked up as a threat. Try removing your security profiles from the policy and test again.
As far as finding relevant logs, I would filter traffic from a test client and see if you can get IP addresses for the application you are trying.
01-25-2025 08:39 PM
You might want to try temporarily excluding yourself from decryption and seeing if that corrects the issue that you're seeing with the application. The application could be using cert pinning and depending on how you have your decryption profile setup that would be an expected session_end_reason. This is pretty typical with mobile applications and I believe that Clipchamp is just a mobile port on the Microsoft Store for Windows.
01-29-2025 09:41 PM
We have the same issue. @MarkJCadman what was the solution you implemented?
01-30-2025 03:32 AM
I don't have one yet.
01-30-2025 05:47 PM
https://live.paloaltonetworks.com/t5/prisma-access-cloud-management/enabling-decryption-with-prisma-... walks through the custom exclusion process that Prisma Access relies on.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!