Problem with domain users to log in Palo Alto's Portal

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Problem with domain users to log in Palo Alto's Portal

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HI all. I have the problem with domain users to log in Palo Alto's Portal. I configured as document: Admin Guide v5.0 already. However, It doesn't work correctly, domain account cannot log in. Please support me to fix this problem. Thanks


L4 Transporter

Are you using agent or agentless options od AD integration?

Please share with us screenshot of your LDAP profile (in domain field should be netbios name of your domain - this is common mistake)



Hi Slv,

I used agentless AD integration.

My LDAP profile Picture as below:

Palo Alto sees user accounts in domain:

However I configured domain user account to enable log on Portal of Palo Alto as below:

After that, I log in Palo Alto Portal, but error appears

This user belongs to domain.



L4 Transporter

Hi Hientt


The field with arrow is really empty?

From CLI please lunch

show user ip-user-mapping all


show user user-IDs match-user g10005

Did You see users from selected OU ?




The field with arrow is empty.

From CLI, I typed as your comment and saw  information of user accounts:


Please put in Domain your netbios domain name, ie for contoso.local you should put there contoso

If You try to logon using contoso\g10005 what did you get in system logs related to logon process?

What version of PAN are You using?

I have 5.0.9 and in Device>Management>Authentication settings I have info "Authentication profile to use for non-local admins. Only RADIUS method is supported."

Maybe thsi is a problem?



Hi Slv,

I have version 5.0.8. In addition, I have domain name. For example: abc.cde.local .So What do I have to put in Domain ?

I'm from Vietnam,  so I came back home. I will try later.


That's good question, in my opinion please put abc.cde and try to logon using abc.cde\g10005.

I can recomendate for troubleshooting create security policy that will allow ie. accees for only for g10005 user and You will see is it working or now.



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