Questions about Palo Alto VM Series 30 day trial

[JeffSaunders]

I have the PA 30 day eval VM loaded in ESXi but have a few questions:

- the company I work for is a PA partner. After filling out the request form it took almost a month before I received an email saying "Here is your VM series trial link". A friend of mine requested the Eval using a non-partner PA account about 2 weeks ago and hasn't heard anything. What gives?

- It looks as tho I can configure the VM PA and commit changes but when I try Device>Software it comes back with "Operation Failed. No update information available". I can ping updates.paloaltonetworks.com from the CLI

- can I create a second VM PA using the same 30 day trial? Or is it a one use per download thing?

Thanks

[Raido_Rattameister]

Did you press "Check Now" button at the bottom of the page?

[JeffSaunders]

Doh! Thanks. But after clicking "Check Now" I get "The device is not found or not registered. Please try after some time." I then tried to register the VM using the serial on PA support but it comes back with "Serial number does not exist". Maybe I need to open a support case?

[Raido_Rattameister]

When you deploy virtual Palo it does not have serial number.

After you register it under VM auth codes using CPUID and UUID serial is generated.

If you then search this serial number in support portal under "Assets > Devices" does it pop up?