"Introduction to Cortex XSOAR" and "IT Administrator Training" Assessments - Redo

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"Introduction to Cortex XSOAR" and "IT Administrator Training" Assessments - Redo

L0 Member

I couldn't find a way to post a support ticket so I'm going through this section first. If you have any solutions to send an official support ticket, please let me know.


Besides that, the base problem I am having is I cannot retake both "Introduction to Cortex XSOAR" and "IT Administrator Training" Assessments. I failed my first attempt for different reasons I will not go in to, and now, I am unable to retake the test in order to achieve my certificate for my work. I was able to for the "Analyst Training" by hitting the 'retake' button. The 'retake' button on the "IT Administrator Training" doesn't load and on "Introduction to Cortex XSOAR" there is no option of retaking. 


Please advise!


Community Team Member

Hi @NicholasGernt 


Are you able to drop the activity then re-enroll? 

LIVEcommunity team member
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