I couldn't find a way to post a support ticket so I'm going through this section first. If you have any solutions to send an official support ticket, please let me know.
Besides that, the base problem I am having is I cannot retake both "Introduction to Cortex XSOAR" and "IT Administrator Training" Assessments. I failed my first attempt for different reasons I will not go in to, and now, I am unable to retake the test in order to achieve my certificate for my work. I was able to for the "Analyst Training" by hitting the 'retake' button. The 'retake' button on the "IT Administrator Training" doesn't load and on "Introduction to Cortex XSOAR" there is no option of retaking.
Are you able to drop the activity then re-enroll?
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!