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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Resolved! AWS VM series 100

Hi I need to deploy Palo in active passive in AWS cloud I was planning to use vm 100 with C5 large instance type 1. Does this instance type only give 3 network interfaces max? Thanks

Resolved! Managment port flap

Dear Team, The mgmt port up/down phenomenon occurred from 00:07 to 00:08 on April 12. I analyzed the tech support file and I found below log in the ms.log. Is there any additional way I can check for cause analysis? ms.log2022-04-12 00:05:23.261 +0900 cmsa: peer watch. sock=50 curtime=2614507 recvtime=2614442 idx=0 proctime=2614442 sendtime=2614...

Question about Paloalto External Dynamic List

Hello all,I hope you are doing well : ) I recently received an EDL-related question from a customer, but I couldn't find an answer, so I want to ask for advice. The customer's configuration is the configuration set by the blacklist IP on the EDL However, the blacklist IP should be checked in the traffic log, but it can be checked in the treatmen...

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Resolved! How to check if my PA device is already registered???

Hello all. We are receiving a bunch of palo alto devices at my facility that we are needing to reset and re-sell if possible. I've managed to figure out how to factory reset and password-recover the said devices, but how do i check and make sure the device is no longer registered to the other company? With cisco, you can log into their portal an...

User-ID configuration

I configured User_ID on FW 8.1.23, however the server monitoring status shows access denied. I have checked the LDAP configuration(server settings), user mapping, group mapping and ... Any help would be highly appreciated. ThanksPlease note you are posting a public message where community members and experts can provide assistance. Sharing priv...

S_Alad by • L2 Linker
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Nintendo Issues with Nat

We have a couple of Nintendos in our district. I have a NAT Policy setup which is allowing them to get to the internet. Right now it show NAT B. This is after rebooting them. I have two separate NAT policies because two nintendos on seperate IP address. Looking for other ideas get the NAT A. This is on a PA-3220. Thanks in advance.

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tnewton by • L0 Member
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Failover to passive no traffic passes

Hi all - have been working on upgrading all our firewalls from 9.1.13 to 9.1.14 and ran into an issue last night with one of our Active/Passive 7050 pairs. When I failed over to the passive FW our users lost internet connectivity, once the active FW finished rebooting and I failed back over to it internet was restored. Configs between the 2 devi...

Resolved! Cortex XSOAR TLS handshake error

Hi friends, I am having an issue with TLS errors when I check the Demistro service status. Not sure where to look to resolve the issue, any advice would be great. Cheers, JasonPlease note you are posting a public message where community members and experts can provide assistance. Sharing private information such as serial numbers or company ...

hambeezy by • L0 Member
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Palo alto 220 Disk issue

We have PA 220 at few of our site. Multiple times a day it's getting "Disk usage for / exceeds limit, 97 percent in use, cleaning filesystem" Sometime it goes to non-functional state because auto disk cleanup won't work and it will fill out 100%. I have opened case with support but they were not helpful gave me KB: https://knowledgebase.paloalto...

hpatel11 by • L2 Linker
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Outside WAN port staying red on backup PA-850 when failing over from active - services do not work

Hi All, Having a strange issue. I have a cluster of PA-850's in HA. Last night I failed over my active PA-850 to the standby 850. What happened is the backup 850 became active, and the inside and DMZ ports went green, but the outside port Eth1/1 stayed red. As such, services did not work, and I had to fail back to the primary. Has anyone e...

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