SSO Error when Accessing KB or Supportcases Portal

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

SSO Error when Accessing KB or Supportcases Portal

L2 Linker

Hello all,

 

Recently (these two weeks) I have encountered SSO Error when browsing to KB & Support Case pages which I don't have such issue before.


https://knowledgebase.paloaltonetworks.com/

 

https://supportcases.paloaltonetworks.com/_nc_external/identity/saml/SamlError

 

SeanDeHarris_0-1657263836839.png

 

Tried with Chrome and Edge, clear the cache which showed the same error.

 

Login to CSP and Nextwave is working fine.

 

I can access KB without login in to CSP.

 

Please help.

Sean

 

Life is full of surprise,
Just embrace it!
2 REPLIES 2

Community Team Member

Hi Sean,

 

If you login to CSP and try to access KB and Support Case from there are you able to reach them? 

LIVEcommunity team member
Stay Secure,
Jay
Don't forget to Like items if a post is helpful to you!

I tried accessing from CSP but got the same error.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!