SSO Error when Accessing KB or Supportcases Portal

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SSO Error when Accessing KB or Supportcases Portal

L3 Networker

Hello all,

 

Recently (these two weeks) I have encountered SSO Error when browsing to KB & Support Case pages which I don't have such issue before.


https://knowledgebase.paloaltonetworks.com/

 

https://supportcases.paloaltonetworks.com/_nc_external/identity/saml/SamlError

 

SeanDeHarris_0-1657263836839.png

 

Tried with Chrome and Edge, clear the cache which showed the same error.

 

Login to CSP and Nextwave is working fine.

 

I can access KB without login in to CSP.

 

Please help.

Sean

 

Life is full of surprise,
Just embrace it!
2 REPLIES 2

Community Team Member

Hi Sean,

 

If you login to CSP and try to access KB and Support Case from there are you able to reach them? 

LIVEcommunity team member
Stay Secure,
Jay
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I tried accessing from CSP but got the same error.

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