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SSO Error when Accessing KB or Supportcases Portal

SeanDeHarris
L3 Networker

‎07-08-2022 12:10 AM

Hello all,

 

Recently (these two weeks) I have encountered SSO Error when browsing to KB & Support Case pages which I don't have such issue before.


https://knowledgebase.paloaltonetworks.com/

 

https://supportcases.paloaltonetworks.com/_nc_external/identity/saml/SamlError

 

SeanDeHarris_0-1657263836839.png

 

Tried with Chrome and Edge, clear the cache which showed the same error.

 

Login to CSP and Nextwave is working fine.

 

I can access KB without login in to CSP.

 

Please help.

Sean

 

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