Remove devices form the customer portal
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Remove devices form the customer portal

L1 Bithead

Hi there,

 

We have several older model devices that we no longer use in production so I wanted to remove them from the customer portal. I don't see an obvious way to do this so I wanted to put the question out there. How do I/ can I even, remove devices from the customer portal?

1 ACCEPTED SOLUTION

Accepted Solutions

Cyber Elite
Cyber Elite

@Jamesy,

As @OtakarKlier mentioned you have to enter an admin case to get these removed. Short of that, you could create a few Device Tags that you could use to filter things. That would allow you to filter your list by the assigned tag without having to hunt and peck through things. 

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3 REPLIES 3

Cyber Elite
Cyber Elite

Hello,

I think you have to open an admin case. I could be wrong as I dont recall ever doing this.

Regards,

Cyber Elite
Cyber Elite

@Jamesy,

As @OtakarKlier mentioned you have to enter an admin case to get these removed. Short of that, you could create a few Device Tags that you could use to filter things. That would allow you to filter your list by the assigned tag without having to hunt and peck through things. 

View solution in original post

L1 Bithead

@OtakarKlier , @BPry Thanks you both very much for your replies. I will get a ticket opened with support.

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