Removing my site from Palo Alto's blacklist

[tablon]

Hi, please tell me how can i contact to Palo Alto for taking  my blacklisted domain to whitelist in a palo alto DB

[Brandon_Wertz]

Put your site here https://urlfiltering.paloaltonetworks.com/ from that site you can request a recat.

[shiprian]

Hello, 

@Brandon_Wertz  I have the same problem with arhimar.ro domain . 

I already recat  the url on the https://urlfiltering.paloaltonetworks.com/  but the issue persist and I cannot register as customer for advanced recat. 

Can you check please and let me know what solutions are to remove the domain from paloaltoblacklist ?

thank you

[Brandon_Wertz]

I looked up your domain "arhimar.ro" and it doesn't appear to be in a blacklist to me.

[shiprian]

@Brandon_Wertz we got this report from a client 

We recently had an e-mail problem with all e-mails from the domain arhimar.ro (that means that Hor**** has not received any e-mails from AR**** since 20 November 2019 – see below).

Our IT cannot solve the problem. They told me that Arhimar has to initiate this. They provided me with the following information for your IT responsible:

“Our e-mail service provider qualifies mails from your domain as phishing mails, because of the URL arhimar.ro in your e-mail which is listed up the Blacklist of PaloAlto. Please contact PaloAlto to get removed from their blacklist to enable a stable email communication to all companies which uses PaloAlto as an external serviceprovider to validate email against spam/phishing.”

Would you please forward this information to your IT responsible and ask him to follow these instructions in order to reestablish a safe e-mail communication between Arhimar and Horn****?

Thank you very much for your support.

[Brandon_Wertz]

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@shiprian wrote:

@Brandon_Wertz we got this report from a client 

We recently had an e-mail problem with all e-mails from the domain arhimar.ro (that means that Hor**** has not received any e-mails from AR**** since 20 November 2019 – see below).

Our IT cannot solve the problem. They told me that Arhimar has to initiate this. They provided me with the following information for your IT responsible:

“Our e-mail service provider qualifies mails from your domain as phishing mails, because of the URL arhimar.ro in your e-mail which is listed up the Blacklist of PaloAlto. Please contact PaloAlto to get removed from their blacklist to enable a stable email communication to all companies which uses PaloAlto as an external serviceprovider to validate email against spam/phishing.”

Would you please forward this information to your IT responsible and ask him to follow these instructions in order to reestablish a safe e-mail communication between Arhimar and Horn****?

Thank you very much for your support.

---

Sorry I don't know how else to help you.  I don't work for Palo, but am a customer of their products.  This other entity which is blocking your emails is saying Palo has the domain listed as malicious but Palo's URL filtering lookup doesn't corroborate that.

[OtakarKlier]

Hello,

In this case, it would be best to open a ticket with support to get this corrected.

Regards,

[shiprian]

Can you redirect me to the support forum topic please . 

On the website I need to be a customer for support ticket ..and I am not a customer .

Thank you

Ciprian

[OtakarKlier]

Hello,

You might be able to create an account by going to https://support.paloaltonetworks.com/, if not then give their support a call.

Support Contact: US: (866) 898-9087

Regards,