Replacement PA-500

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reaper
L7 Applicator

Hi

 

From the TAC's reply it appears the replacement has been approved already and your new unit will be sent shortly. Your RMA coverage does not cover weekends, however, so the replacement is sent from a business-week depot.

 

as @FJU-ITCS mentions, you could set up an HA cluster to protect yourself from outages in case one of your devices fails

 

you can purchase a new unit through your local  sales contact : https://www.paloaltonetworks.com/company/contact-sales 

Tom Piens - PANgurus.com
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