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Retrieving Content 'Antivirus' info failed with error 'An error occurred while processing request. Please try again after some time or contact support

L3 Networker

All our 10 devices throws there errors (medium severity) since Thursday.

TAC has no response for this.

 

Anyone?

17 REPLIES 17

L0 Member

Same problem here; antivirus dynamic updates not being picked up by schedule but pick up fine from a manual check now.

2 node active/passive cluster still on 11.0

 

Rebooted both nodes last night; the active node now updates successfully as per schedule, the passive node is unchanged (both are identical in model/version/config with the exception of HA priority).

L3 Networker

Hi

TAC says they fixed their server side issue.

For me - errors stopped 7 hours ago.

L0 Member

Hello, thanks for the updates. I can confirm that our devices no longer have any errors.

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