Safe Search Enforcement blocking all Google / Bing / YouTube searches

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Highlighted
L2 Linker

Safe Search Enforcement blocking all Google / Bing / YouTube searches

We enabled Safe Search Enforcement in our URL filter:

Screen Shot 2014-05-29 at 4.01.11 PM.png

but found that all Google / Bing / YouTube searches are all blocked.  Users are told to enable Safe Search or strict filtering.

Is this the expected behavior?

Highlighted
L7 Applicator

Re: Safe Search Enforcement blocking all Google / Bing / YouTube searches

> Blocks Google, Bing, or Yahoo search results unless the strictest safe search option is set

> If strict search option is not enabled, a block page is presented with instructions and links to enable safe search

So, This is expected behavior. This will redirect the end user to set filtering.

Thanks

Highlighted
L2 Linker

Re: Safe Search Enforcement blocking all Google / Bing / YouTube searches

I will be submitting a feature request for this to change. We switched from Lightspeed Systems internet filter.  They would actually set the search to strict in Google.

This is not useful at all in a school setting where different students log on to different computers each day.

Highlighted
L7 Applicator

Re: Safe Search Enforcement blocking all Google / Bing / YouTube searches

If the Safety option is not enabled, then the firewall will provide the users with a block page (as shown in the example below). The page will display the reason for the block, with steps on how to enable Safety so the search can be enabled.

safe-search.JPG

Hope this helps.

Thanks

Highlighted
L2 Linker

Re: Safe Search Enforcement blocking all Google / Bing / YouTube searches

We are seeing the blocked page if the safety is enforced.  We had to uncheck it to stop the blocked page from showing up.

Highlighted
L7 Applicator

Re: Safe Search Enforcement blocking all Google / Bing / YouTube searches

Hello Grubbsy,

You will get the block page for the first time, just to ensure, end-users can take the proper action to continue.

The original rationale behind this design to enforce safe search is to block the non-strict safe search request, show up a block page and redirect user to the search setting page to set the strict safe search. Because this feature is a part of URL filtering, on the URL filtering profile page.

There will be a block page for this feature. When non-safe search is identified, it will display a block page to user, telling them that their search is not safe and they should go to the corresponding setting page to enable safe search.

Thanks

Highlighted
L4 Transporter

Re: Safe Search Enforcement blocking all Google / Bing / YouTube searches

Hello Hulk,

Do you know if a block-url or any other block Action log entry is created in the URL Filtering Log?  I can't find the log entry.

Thanks,

Jeff

Highlighted
L5 Sessionator

Re: Safe Search Enforcement blocking all Google / Bing / YouTube searches

Hi Jeff,

There should be a corresponding "block" action logged whenever the SafeSearch block page is displayed.  If you are not seeing this, please open a Support case so that we can investigate and address.

Thanks,

Doris

Highlighted
L4 Transporter

Re: Safe Search Enforcement blocking all Google / Bing / YouTube searches

Hi Doris,

The blocked device is an iPhone, which shouldn't matter with regards to a block log entry.  I will open a case.

Thanks,

Jeff

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