SSL-VPN client can't connect

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SSL-VPN client can't connect

L1 Bithead

Have a security consultant that is trying to connect to our PAN SSL-VPN and thinks there is a bug and wanted me to report it.  He was using NetConnect SSL VPN client 1.3.1 with win7 and IE9. They could not get connected and got the following error; unknown protocol: socket

I found the following URL while doing a search and it fixed the issue;

Wanted to put this out there on the knowledge base in case anyone else runs into it.


Not applicable


Have you got the right versions of java? if you're running a x64 version of windows, you should install both versions (x86 and x64) of java.

Best regards,

Nuno C.

Yes, 64 bit versions, that was the first thing I verified with him.

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