Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
05-16-2011 05:17 AM
Hi,
I have some clients having issues installing the sslvpn client on windows 7 pcs.
We are using version 1.2.0.
When i try to install manually, i get the error installing service.
I get the netconnect icon but the connection stays on connecting.....
Please advise.
Vinesh
05-16-2011 06:01 AM
Hi Vinesh,
There is a bunch of threads on here that basically makes sure that your version of Windows (64 or 32bit) matches your Java versions and Internet Explorer versions. i.e. 64bit Windows, 64 Java and 64bit IE must all line up for instance.
I too made this mistake, and then found the correct version wouldn't install. I made it install again by manually deleting:
C:\Program Files\Palo Alto Networks
Temp directories
c:\user\[user]\AppData\Local\Temp *
and cleaning the registry
I'm not sure which bit fixed it but washing the failed installation away made it work.
Hope this helps,
Will
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
