Support Portal display name is incorrect

[Udana]

Hi All,

I have a little concern such that in the support portal, when I tried to create a support ticket, my name is shown as the first part of my email. Even I updated the display name section, still it shows as earlier. Is it possible to reoslve this issue? 

[MP18]

@Udana 

I think yes it is possible for this you need to call Palo Alto and speak to someone from Customer support not Tec support.

Regards

[Udana]

Hi @MP18 ,

Thanks for the reply. Other than calling the Customer Support, is there any specific email that I can use to communicate? I have seen it might has to hang up on the call to get an agent.

Regards.

[MP18]

@Udana 

You can send email to Palo Alto Networks Customer Support <e-support@paloaltonetworks.com>.

Also you can try to open up case online and  choose below options

REASON FOR FILING:

Technology  Choose Admin

Product/Problem Area --Please Select-- Admin

Issue Category --Please Select-- Admin

 Support Portal Access, Licensing, Non-technical Issues.

OS Release --None-- ESM 3.3.2 ESM 3.3.3 ESM 3.3.4 ESM 3.4.0 ESM 3.4.1 ESM 3.4.2 ESM 3.4.3 ESM 3.4.4 ESM 4.0.0 ESM 4.0.1 ESM 4.0.2 ESM 4.0.3 ESM 4.0.4 ESM 4.0.5 ESM 4.0.5-h1 ESM 4.1.0 ESM 4.1.1 ESM 4.1.2 ESM 4.1.2-h1 ESM 4.1.3 ESM 4.1.4 ESM 4.1.5 ESM 4.2.0 ESM 4.2.1 ESM 4.2.1-h2 ESM 4.2.2 ESM 4.2.3 ESM 4.2.4 ESM 4.2.5 ESM 4.2.6 ESM 4.2.7 N/A PANOS-10.0.0 PANOS-10.0.0-hx PANOS-10.0.1 PANOS-10.0.1-hx PANOS-3.0_Beta PANOS-3.0.0 PANOS-3.0.0-h3 PANOS-3.0.0-h5 PANOS-3.0.1 PANOS-3.0.10 PANOS-3.0.1-hx PANOS-3.0.2 PANOS-3.0.2-hx PANOS-3.0.3 PANOS-3.0.4 PANOS-3.0.4-hx PANOS-3.0.5 PANOS-3.0.5-hx PANOS-3.0.6 PANOS-3.0.7-hx PANOS-3.0.8 PANOS-3.0.8-hx PANOS-3.0.9 PANOS-3.0.9-hx PANOS-3.1_Beta PANOS-3.1.0 PANOS-3.1.1 PANOS-3.1.10 PANOS-3.1.10-hx PANOS-3.1.11 PANOS-3.1.12 PANOS-3.1.1-hx PANOS-3.1.2 PANOS-3.1.2-hx PANOS-3.1.3 PANOS-3.1.3-hx PANOS-3.1.4 PANOS-3.1.4-hx PANOS-3.1.5 PANOS-3.1.5-hx PANOS-3.1.6 PANOS-3.1.6-hx PANOS-3.1.7 PANOS-3.1.7-hx PANOS-3.1.8 PANOS-3.1.8-hx PANOS-3.1.9 PANOS-4.0.0 PANOS-4.0.0-hx PANOS-4.0.1 PANOS-4.0.10 PANOS-4.0.11 PANOS-4.0.12 PANOS-4.0.13 PANOS-4.0.14 PANOS-4.0.15 PANOS-4.0.1-hx PANOS-4.0.2 PANOS-4.0.2-hx PANOS-4.0.3 PANOS-4.0.3-hx PANOS-4.0.4 PANOS-4.0.5 PANOS-4.0.5-hx PANOS-4.0.6 PANOS-4.0.7 PANOS-4.0.7-hx PANOS-4.0.8 PANOS-4.0.8-hx PANOS-4.0.9 PANOS-4.1.0 PANOS-4.1.0-hx PANOS-4.1.1 PANOS-4.1.10 PANOS-4.1.10-h1 PANOS-4.1.11 PANOS-4.1.11-h1 PANOS-4.1.11-h2 PANOS-4.1.11-h3 PANOS-4.1.12 PANOS-4.1.13 PANOS-4.1.14 PANOS-4.1.14-h1 PANOS-4.1.15 PANOS-4.1.16 PANOS-4.1.17 PANOS-4.1.18 PANOS-4.1.18-h1 PANOS-4.1.1-hx PANOS-4.1.2 PANOS-4.1.3 PANOS-4.1.4 PANOS-4.1.4-h1 PANOS-4.1.5 PANOS-4.1.5-h1 PANOS-4.1.6 PANOS-4.1.6-h1 PANOS-4.1.6-h2 PANOS-4.1.7 PANOS-4.1.7-h2 PANOS-4.1.8 PANOS-4.1.8-h1 PANOS-4.1.8-h2 PANOS-4.1.8-h3 PANOS-4.1.9 PANOS-4.1.9-h1 PANOS-5.0.0 PANOS-5.0.0-h1 PANOS-5.0.1 PANOS-5.0.10 PANOS-5.0.11 PANOS-5.0.11-h1 PANOS-5.0.11-h2 PANOS-5.0.11-h2.cb1 PANOS-5.0.11-h3 PANOS-5.0.11-h4 PANOS-5.0.11-h5 PANOS-5.0.12 PANOS-5.0.12-h1 PANOS-5.0.12-h2 PANOS-5.0.12-h3 PANOS-5.0.13 PANOS-5.0.13-h1 PANOS-5.0.13-h2 PANOS-5.0.13-h3 PANOS-5.0.14 PANOS-5.0.14-h3 PANOS-5.0.15 PANOS-5.0.16 PANOS-5.0.17 PANOS-5.0.18 PANOS-5.0.19 PANOS-5.0.1-h1 PANOS-5.0.2 PANOS-5.0.20 PANOS-5.0.3 PANOS-5.0.3-h1 PANOS-5.0.4 PANOS-5.0.4-h1 PANOS-5.0.5 PANOS-5.0.5-h1 PANOS-5.0.5-h2 PANOS-5.0.5-h3 PANOS-5.0.5-h4 PANOS-5.0.6 PANOS-5.0.6-h1 PANOS-5.0.6-h2 PANOS-5.0.6-h3 PANOS-5.0.7 PANOS-5.0.8 PANOS-5.0.8-h1 PANOS-5.0.8-h2 PANOS-5.0.8-h3 PANOS-5.0.8-h4 PANOS-5.0.9 PANOS-5.0.9-h1 PANOS-5.1.0 PANOS-5.1.1 PANOS-5.1.10 PANOS-5.1.11 PANOS-5.1.12 PANOS-5.1.13 PANOS-5.1.1-h3 PANOS-5.1.2 PANOS-5.1.3 PANOS-5.1.3-h1 PANOS-5.1.4 PANOS-5.1.4-h1 PANOS-5.1.4-h2 PANOS-5.1.5 PANOS-5.1.6 PANOS-5.1.6-h2 PANOS-5.1.7 PANOS-5.1.8 PANOS-5.1.9 PANOS-6.0.0 PANOS-6.0.1 PANOS-6.0.10 PANOS-6.0.10-h1 PANOS-6.0.11 PANOS-6.0.11-h1 PANOS-6.0.12 PANOS-6.0.13 PANOS-6.0.14 PANOS-6.0.15 PANOS-6.0.1-h2 PANOS-6.0.2 PANOS-6.0.3 PANOS-6.0.3-h1 PANOS-6.0.4 PANOS-6.0.4-h1 PANOS-6.0.4-h2 PANOS-6.0.5 PANOS-6.0.5-h3 PANOS-6.0.6 PANOS-6.0.6-h1 PANOS-6.0.6-h2 PANOS-6.0.6-h3 PANOS-6.0.7 PANOS-6.0.7-h1 PANOS-6.0.8 PANOS-6.0.8-h1 PANOS-6.0.9 PANOS-6.0.9-h1 PANOS-6.0.9-h2 PANOS-6.0.9-h3 PANOS-6.0.9-h4 PANOS-6.1.0 PANOS-6.1.1 PANOS-6.1.10 PANOS-6.1.10-h1 PANOS-6.1.11 PANOS-6.1.12 PANOS-6.1.12-h1 PANOS-6.1.13 PANOS-6.1.14 PANOS-6.1.15 PANOS-6.1.16 PANOS-6.1.17 PANOS-6.1.18 PANOS-6.1.19 PANOS-6.1.1-h1 PANOS-6.1.2 PANOS-6.1.20 PANOS-6.1.21 PANOS-6.1.22 PANOS-6.1.2-h1 PANOS-6.1.3 PANOS-6.1.4 PANOS-6.1.4-h1 PANOS-6.1.4-h2 PANOS-6.1.5 PANOS-6.1.5-h1 PANOS-6.1.6 PANOS-6.1.6-h1 PANOS-6.1.6-h3 PANOS-6.1.6-h4 PANOS-6.1.6-h5 PANOS-6.1.7 PANOS-6.1.7-h1 PANOS-6.1.7-h2 PANOS-6.1.7-h4 PANOS-6.1.8 PANOS-6.1.9 PANOS-6.1.9-h1 PANOS-6.2.2 PANOS-7.0.0 PANOS-7.0.1 PANOS-7.0.10 PANOS-7.0.10-h2 PANOS-7.0.10-h3 PANOS-7.0.11 PANOS-7.0.12 PANOS-7.0.13 PANOS-7.0.13-h1 PANOS-7.0.14 PANOS-7.0.15 PANOS-7.0.16 PANOS-7.0.17 PANOS-7.0.18 PANOS-7.0.19 PANOS-7.0.1-h3 PANOS-7.0.1-h4 PANOS-7.0.1-h5 PANOS-7.0.2 PANOS-7.0.20 PANOS-7.0.2-h1 PANOS-7.0.2-h2 PANOS-7.0.3 PANOS-7.0.3-h1 PANOS-7.0.3-h2 PANOS-7.0.4 PANOS-7.0.4-h1 PANOS-7.0.4-h2 PANOS-7.0.5 PANOS-7.0.5-h2 PANOS-7.0.5-h3 PANOS-7.0.5-h4 PANOS-7.0.6 PANOS-7.0.7 PANOS-7.0.7-h1 PANOS-7.0.8 PANOS-7.0.8-h1 PANOS-7.0.8-h2 PANOS-7.0.9 PANOS-7.0.9-h1 PANOS-7.0.9-h2 PANOS-7.1.0 PANOS-7.1.1 PANOS-7.1.10 PANOS-7.1.10-h2 PANOS-7.1.10-h3 PANOS-7.1.11 PANOS-7.1.11-h1 PANOS-7.1.11-h3 PANOS-7.1.12 PANOS-7.1.12-h1 PANOS-7.1.13 PANOS-7.1.13-h1 PANOS-7.1.14 PANOS-7.1.14-h1 PANOS-7.1.15 PANOS-7.1.15-h1 PANOS-7.1.16 PANOS-7.1.16-h1 PANOS-7.1.17 PANOS-7.1.17-h1 PANOS-7.1.18 PANOS-7.1.18-h1 PANOS-7.1.18-hx PANOS-7.1.19 PANOS-7.1.1-h1 PANOS-7.1.2 PANOS-7.1.20 PANOS-7.1.21 PANOS-7.1.22 PANOS-7.1.23 PANOS-7.1.23-hx PANOS-7.1.24 PANOS-7.1.24-h1 PANOS-7.1.25 PANOS-7.1.26 PANOS-7.1.2-h2 PANOS-7.1.3 PANOS-7.1.4 PANOS-7.1.4-h2 PANOS-7.1.4-h5 PANOS-7.1.4-h6 PANOS-7.1.5 PANOS-7.1.5-h1 PANOS-7.1.5-h2 PANOS-7.1.5-h3 PANOS-7.1.6 PANOS-7.1.7 PANOS-7.1.7-h1 PANOS-7.1.7-h2 PANOS-7.1.7-h3 PANOS-7.1.8 PANOS-7.1.8-h2 PANOS-7.1.9 PANOS-7.1.9-h1 PANOS-7.1.9-h2 PANOS-7.1.9-h3 PANOS-7.1.9-h4 PANOS-8.0.0 PANOS-8.0.1 PANOS-8.0.10 PANOS-8.0.10-h1 PANOS-8.0.10-h3 PANOS-8.0.10-h4 PANOS-8.0.10-hx PANOS-8.0.11 PANOS-8.0.12 PANOS-8.0.13 PANOS-8.0.14 PANOS-8.0.15 PANOS-8.0.16 PANOS-8.0.17 PANOS-8.0.17-hx PANOS-8.0.18 PANOS-8.0.19 PANOS-8.0.19-h1 PANOS-8.0.2 PANOS-8.0.20 PANOS-8.0.2-h1 PANOS-8.0.3 PANOS-8.0.3-h1 PANOS-8.0.3-h4 PANOS-8.0.4 PANOS-8.0.4-h2 PANOS-8.0.4-h4 PANOS-8.0.5 PANOS-8.0.5-h1 PANOS-8.0.5-h4 PANOS-8.0.5-h5 PANOS-8.0.6 PANOS-8.0.6-h1 PANOS-8.0.6-h2 PANOS-8.0.6-h3 PANOS-8.0.6-h4 PANOS-8.0.7 PANOS-8.0.7-h1 PANOS-8.0.7-h2 PANOS-8.0.7-h3 PANOS-8.0.7-h5 PANOS-8.0.8 PANOS-8.0.8-h4 PANOS-8.0.8-h6 PANOS-8.0.9 PANOS-8.0.9-h3 PANOS-8.1.0 PANOS-8.1.1 PANOS-8.1.10 PANOS-8.1.10-hx PANOS-8.1.11 PANOS-8.1.11-hx PANOS-8.1.12 PANOS-8.1.12-hx PANOS-8.1.13 PANOS-8.1.13-hx PANOS-8.1.14 PANOS-8.1.14-hx PANOS-8.1.15 PANOS-8.1.15-hx PANOS-8.1.16 PANOS-8.1.16-hx PANOS-8.1.17 PANOS-8.1.17-hx PANOS-8.1.18 PANOS-8.1.18-hx PANOS-8.1.19 PANOS-8.1.19-hx PANOS-8.1.2 PANOS-8.1.2-hx PANOS-8.1.3 PANOS-8.1.4 PANOS-8.1.5 PANOS-8.1.6 PANOS-8.1.6-hx PANOS-8.1.7 PANOS-8.1.7-hx PANOS-8.1.8 PANOS-8.1.8-hx PANOS-8.1.9 PANOS-8.1.9-h4 PANOS-8.1.9-hx PANOS-9.0.0 PANOS-9.0.1 PANOS-9.0.10 PANOS-9.0.10-hx PANOS-9.0.1-hx PANOS-9.0.2 PANOS-9.0.2-hx PANOS-9.0.3 PANOS-9.0.3-h3 PANOS-9.0.3-hx PANOS-9.0.4 PANOS-9.0.4-hx PANOS-9.0.5 PANOS-9.0.5-hx PANOS-9.0.6 PANOS-9.0.6-hx PANOS-9.0.7 PANOS-9.0.7-hx PANOS-9.0.8 PANOS-9.0.8-hx PANOS-9.0.9 PANOS-9.0.9-hx PANOS-9.0.11 PANOS-9.0.11-hx PANOS-9.0.12 PANOS-9.0.12-hx PANOS-9.0.13 PANOS-9.0.13-hx PANOS-9.1.0 PANOS-9.1.0-hx PANOS-9.1.1 PANOS-9.1.1-hx PANOS-9.1.2 PANOS-9.1.2-hx PANOS-9.1.3 PANOS-9.1.3-hx PANOS-9.1.4 PANOS-9.1.4-hx PANOS-9.1.5 PANOS-9.1.5-hx PANOS-9.1.6 PANOS-9.1.6-hx PANOS-9.1.7 PANOS-9.1.7-hx PANOS-9.1.8 PANOS-9.1.8-hx PANOS-9.1.9 PANOS-9.1.9-hx PANOS-10.0.2 PANOS-10.0.2-hx PANOS-10.0.3 PANOS-10.0.3-hx PANOS-10.0.4 PANOS-10.0.4-hx PANOS-10.0.5 PANOS-10.0.5-hx XDR CGX 4.5.3-b23 CGX 4.7.1-b22 CGX 5.0.1-b41 CGX 5.0.3-b35 CGX 5.1.1-b44 CGX 5.1.3-b15 CGX 5.1.5-b4 CGX 5.1.7-b11 CGX 5.1.9-b10 CGX 5.1.13-b5 CGX 5.1.17-b6 CGX 5.2.1-b7 CGX 5.2.1-b11 CGX 5.2.3-b3 CGX 5.2.3-b5 CGX 5.2.5-b4 CGX 5.4.1 CGX 5.4.3

Please describe your problem at a high level: