synchronization in progress issue

[migration]

Hello,

We're new PA users - we've brought up a pair of 5050s running 4.0.3 with the HA patch for virtual systems and we're getting a "synchronization in progress" message for prolonged periods.  It then eventually reverts to not synchronized.  We can't find anything in the logs and doing a config diff has us a little stumped - it shows a diff in areas like global protect (one box has a few lines, the other doesn't), we're not licensed for global protect.  Any thoughts/experience would be appreciated.

Thanks!

Corbett

[jnguyen]

you should from the cli follow the devsrvr.log or the ms.log to see how far the sync is going before it fails. also on the passive device do you seen a ha sync job when you run show jobs processed.

if it does not give you a clear error message i would suggest opening a case online and uploading the tech support files from both devices.

[migration]

Thanks very much!  We've added that to our documentation area.  We're getting a little more comfortable with learning a) what synchs in HA and b) looking at CLI logs, we've gotten past that issue now.