12-30-2019 06:35 AM
I have received this error on my PA-3220. can anyone explain this?
" Welcome to the Maintenance Recovery Tool
ATTENTION: A critical error has been detected preventing proper boot-up of the device. Please contact Palo Alto Networks to resolve this
issue.
866-898-9087 or support@paloaltonetworks.com
Entry Reason: System startup error.
See 'Entry Reason' for more information.
< Continue >
Q=Quit, Up/Down=Navigate, ENTER=Select, ESC=Back
"
12-30-2019 11:33 AM
Well, the FW cannot boot up and the request would be to open a support ticket to have proper troubleshooting done.
What changes (if any) were made recently? Why did the FW reboot.. automatic or manual reboot.
You could do a factory restore of the FW, providing you have a good/recent backup that was offloaded off the FW for good safe keeping.
What other questions can we answer for you?
12-30-2019 11:33 AM
Well, the FW cannot boot up and the request would be to open a support ticket to have proper troubleshooting done.
What changes (if any) were made recently? Why did the FW reboot.. automatic or manual reboot.
You could do a factory restore of the FW, providing you have a good/recent backup that was offloaded off the FW for good safe keeping.
What other questions can we answer for you?
12-30-2019 11:41 AM
@S.Cantwell Thanks for your reply, I will do factory reset tomorrow and let you know.
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