System startup error on PA-3220

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System startup error on PA-3220

L4 Transporter

I have received this error on my PA-3220. can anyone explain this?

 

" Welcome to the Maintenance Recovery Tool
     ATTENTION: A critical error has been detected preventing proper boot-up of the device. Please contact Palo Alto Networks to resolve this
issue.
     866-898-9087 or support@paloaltonetworks.com
Entry Reason: System startup error.
See 'Entry Reason' for more information.
< Continue                                                                     >
Q=Quit,  Up/Down=Navigate,  ENTER=Select,  ESC=Back
"

1 ACCEPTED SOLUTION

Accepted Solutions

Cyber Elite
Cyber Elite

Well, the FW cannot boot up and the request would be to open a support ticket to have proper troubleshooting done.

What changes (if any) were made recently?  Why did the FW reboot.. automatic or manual reboot.

 

You could do a factory restore of the FW, providing you have a good/recent backup that was offloaded off the FW for good safe keeping.

 

What other questions can we answer for you?

 

 

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3 REPLIES 3

Cyber Elite
Cyber Elite

Well, the FW cannot boot up and the request would be to open a support ticket to have proper troubleshooting done.

What changes (if any) were made recently?  Why did the FW reboot.. automatic or manual reboot.

 

You could do a factory restore of the FW, providing you have a good/recent backup that was offloaded off the FW for good safe keeping.

 

What other questions can we answer for you?

 

 

Help the community: Like helpful comments and mark solutions

View solution in original post

@SteveCantwell  Thanks for your reply, I will do factory reset tomorrow and let you know.

@SteveCantwell 

 

After factory reset it is working fine thanks for your support.

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