teamviewer download

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L0 Member

teamviewer download

I tried to download temaviewer (TeamViewer_Setup_it.exe) but the firewall pa500 blocked me like viruses Trojan/Win32.agent.ckovs what should I do?

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L6 Presenter

Hi,

It may be a false positive. Open a case with PAN Support or your Reseller and provide the pcap along with the output from the >show system info command. In the meantime, to download the file, list the threat id as an exception. Once our Threat Team analyzes the issue, a fix will be deployed in an upcoming AV-Version.

Regards,

Renato

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