teamviewer download

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

teamviewer download

L0 Member

I tried to download temaviewer (TeamViewer_Setup_it.exe) but the firewall pa500 blocked me like viruses Trojan/Win32.agent.ckovs what should I do?

1 REPLY 1

L6 Presenter

Hi,

It may be a false positive. Open a case with PAN Support or your Reseller and provide the pcap along with the output from the >show system info command. In the meantime, to download the file, list the threat id as an exception. Once our Threat Team analyzes the issue, a fix will be deployed in an upcoming AV-Version.

Regards,

Renato

  • 1615 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!