Tech support file and looking for High Virtual Memory and Commit logs

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Cyber Elite

Tech support file and looking for High Virtual Memory and Commit logs

 

Whe we unzip the Tec support file which folder i should click on to check the commit failure and high Virtual memory utilizations?

MP

Accepted Solutions
Highlighted
Cyber Elite

@MP18,

All of the commit failures should document a reason within the job id correlating to that commit action. What is the message saying? 

For historical memory stats look at mp-monitor.log. You might have to look at the historical logs depending on how often your mp-monitor log rotates. In the support dump it'll be located at /var/log/pan/

 

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Cyber Elite

@MP18,

The tech support files are not a good place to look at this information. Is there any reason you are attempting to do this with the tech support file and not directly on the box itself? 

Highlighted
Cyber Elite

I was trying to check two things on the box continous commit failure on PA  200  running 8.0

Also we have another issue where all PA connecting to M500  on April 5 were disconnected and later connected .

 

This happended few times over the night.

 

I was curious how can i see high  netstat or  high Virtual memory usage for April 5?

 

All the commands which i run now only give me current stats.

MP
Highlighted
Cyber Elite

@MP18,

All of the commit failures should document a reason within the job id correlating to that commit action. What is the message saying? 

For historical memory stats look at mp-monitor.log. You might have to look at the historical logs depending on how often your mp-monitor log rotates. In the support dump it'll be located at /var/log/pan/

 

View solution in original post

Highlighted
Cyber Elite

This commit does not give any specfic  error

 

i enable the debug for devsrv server and here is output of failed commit

 

2019-02-21 08:02:23.509 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 31 action changed to alert
2019-02-21 08:02:23.509 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 138 action changed to alert
2019-02-21 08:02:23.509 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 138 action changed to alert
2019-02-21 08:02:23.509 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 132 action changed to alert
2019-02-21 08:02:23.509 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 132 action changed to alert
2019-02-21 08:02:23.509 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 97 action changed to alert
2019-02-21 08:02:23.509 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 97 action changed to alert
2019-02-21 08:02:23.509 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 1 action changed to alert
2019-02-21 08:02:23.509 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 1 action changed to alert
2019-02-21 08:02:23.510 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 6 action changed to alert
2019-02-21 08:02:23.510 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 6 action changed to alert
2019-02-21 08:02:23.510 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 5 action changed to alert
2019-02-21 08:02:23.510 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 5 action changed to alert
2019-02-21 08:02:23.510 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 4 action changed to alert
2019-02-21 08:02:23.510 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 4 action changed to alert
2019-02-21 08:02:23.510 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 43 action changed to alert
2019-02-21 08:02:23.510 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 43 action changed to alert
2019-02-21 08:02:23.510 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 37 action changed to alert
2019-02-21 08:02:23.510 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 37 action changed to alert
2019-02-21 08:02:23.510 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 21 action changed to alert
2019-02-21 08:02:23.510 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 21 action changed to alert
2019-02-21 08:02:23.511 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 20 action changed to alert
2019-02-21 08:02:23.511 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 20 action changed to alert
2019-02-21 08:02:23.511 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 22 action changed to alert
2019-02-21 08:02:23.511 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 22 action changed to alert
2019-02-21 08:02:23.511 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 104 action changed to alert
2019-02-21 08:02:23.511 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 104 action changed to alert
2019-02-21 08:02:23.511 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 103 action changed to alert
2019-02-21 08:02:23.511 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 103 action changed to alert
2019-02-21 08:02:23.511 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 114 action changed to alert
2019-02-21 08:02:23.511 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 114 action changed to alert
2019-02-21 08:02:23.512 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 112 action changed to alert
2019-02-21 08:02:23.512 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 112 action changed to alert
2019-02-21 08:02:23.512 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 118 action changed to alert
2019-02-21 08:02:23.512 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 118 action changed to alert
2019-02-21 08:02:23.512 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 119 action changed to alert
2019-02-21 08:02:23.512 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 119 action changed to alert
2019-02-21 08:02:23.512 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 91 action changed to alert
2019-02-21 08:02:23.512 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 91 action changed to alert
2019-02-21 08:02:23.512 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 117 action changed to alert
2019-02-21 08:02:23.512 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 117 action changed to alert
2019-02-21 08:02:23.512 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 125 action changed to alert
2019-02-21 08:02:23.513 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 125 action changed to alert
2019-02-21 08:02:23.513 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 139 action changed to alert
2019-02-21 08:02:23.513 -0700 Warning: pan_profile_tahash_insert(pan_profile_comp.c:2778): no wildfire license, only PE/EXE/DLL allowed to forward, file_type 139 action changed to alert
mparmar2@WtHrn-A148-C2-NGFW-1> tail follow
no no
yes yes

mparmar2@WtHrn-A148-C2-NGFW-1> tail follow yes mp-log de
devsrv.log devsrv.log.old
mparmar2@WtHrn-A148-C2-NGFW-1> tail follow yes mp-log devsrv.log
2019-04-08 21:31:36.935 -0600 TDB compilation done, return 0
2019-04-08 21:31:36.942 -0600 Warning: pan_ctrl_save_config(pan_config_handler_sysd.c:1978): config commit aborted
2019-04-08 21:31:36.942 -0600 Error: pan_ctrl_compile_cfg(pan_config_handler_sysd.c:2222): pan_ctrl_save_config() failed
2019-04-08 21:31:36.942 -0600 Error: pan_config_handler_sysd(pan_config_handler_sysd.c:2521): pan_ctrl_compile_cfg() failed
2019-04-08 21:31:36.942 -0600 Error: pan_ctrl_parse_config(pan_controller_proc.c:381): pan_config_handler_sysd() failed
2019-04-08 21:31:37.101 -0600 kill SIGUSR1 to pid 23848
2019-04-08 21:31:37.308 -0600 Error: pan_ctrl_config_phase1(pan_controller_proc.c:757): pan_ctrl_parse_config() failed
2019-04-08 21:31:37.308 -0600 Config commit phase1 failed
2019-04-08 21:31:37.310 -0600 Error: cfgagent_modify_callback(pan_cfgagent.c:84): Modify string (sw.mgmt.runtime.clients.device.err) error: USER (1)
2019-04-08 21:31:37.311 -0600 Error: bool_modify_callback(pan_cfgagent.c:102): Modify boolean (sw.mgmt.runtime.clients.device.p1done) error USER (1)
^Cmparmar2@WtHrn-A148-C2-NGFW-1> tail follow yes mp-log devsrv.log
2019-04-08 21:31:36.935 -0600 TDB compilation done, return 0
2019-04-08 21:31:36.942 -0600 Warning: pan_ctrl_save_config(pan_config_handler_sysd.c:1978): config commit aborted
2019-04-08 21:31:36.942 -0600 Error: pan_ctrl_compile_cfg(pan_config_handler_sysd.c:2222): pan_ctrl_save_config() failed
2019-04-08 21:31:36.942 -0600 Error: pan_config_handler_sysd(pan_config_handler_sysd.c:2521): pan_ctrl_compile_cfg() failed
2019-04-08 21:31:36.942 -0600 Error: pan_ctrl_parse_config(pan_controller_proc.c:381): pan_config_handler_sysd() failed
2019-04-08 21:31:37.101 -0600 kill SIGUSR1 to pid 23848
2019-04-08 21:31:37.308 -0600 Error: pan_ctrl_config_phase1(pan_controller_proc.c:757): pan_ctrl_parse_config() failed
2019-04-08 21:31:37.308 -0600 Config commit phase1 failed
2019-04-08 21:31:37.310 -0600 Error: cfgagent_modify_callback(pan_cfgagent.c:84): Modify string (sw.mgmt.runtime.clients.device.err) error: USER (1)
2019-04-08 21:31:37.311 -0600 Error: bool_modify_callback(pan_cfgagent.c:102): Modify boolean (sw.mgmt.runtime.clients.device.p1done) error USER (1)
mparmar2@WtHrn-A148-C2-NGFW-1> debug d
> dataplane dataplane
> device-server device-server
> dhcpd debug option for dhcp daemon
> dnsproxyd Debug option for dnsproxyd daemon

mparmar2@WtHrn-A148-C2-NGFW-1> debug device-server
> bc-url-db debug BrightCloud URL DB
> clear Clear all debug logs
> dump Dump debug data
> off Turn off debug logging
> on Turn on device server debug logging
> pan-url-db debug PAN-DB
> pcap capture url requests from DP
> reset Clear logging data
> save Save data
> set set
> show Display current debug logging setting
> test test
> unset unset

mparmar2@WtHrn-A148-C2-NGFW-1> debug device-server on
debug Only output error, warning, info and debug logs
dump Output all logs
error Only output error logs
info Only output error, warning and info logs
warn Only output error and warning logs

mparmar2@WtHrn-A148-C2-NGFW-1> debug device-server on debug

debug level: debug
Features:
config : basic


mparmar2@WtHrn-A148-C2-NGFW-1> tail follow yes mp-log devsrv.log
2019-04-08 21:31:36.942 -0600 Warning: pan_ctrl_save_config(pan_config_handler_sysd.c:1978): config commit aborted
2019-04-08 21:31:36.942 -0600 Error: pan_ctrl_compile_cfg(pan_config_handler_sysd.c:2222): pan_ctrl_save_config() failed
2019-04-08 21:31:36.942 -0600 Error: pan_config_handler_sysd(pan_config_handler_sysd.c:2521): pan_ctrl_compile_cfg() failed
2019-04-08 21:31:36.942 -0600 Error: pan_ctrl_parse_config(pan_controller_proc.c:381): pan_config_handler_sysd() failed
2019-04-08 21:31:37.101 -0600 kill SIGUSR1 to pid 23848
2019-04-08 21:31:37.308 -0600 Error: pan_ctrl_config_phase1(pan_controller_proc.c:757): pan_ctrl_parse_config() failed
2019-04-08 21:31:37.308 -0600 Config commit phase1 failed
2019-04-08 21:31:37.310 -0600 Error: cfgagent_modify_callback(pan_cfgagent.c:84): Modify string (sw.mgmt.runtime.clients.device.err) error: USER (1)
2019-04-08 21:31:37.311 -0600 Error: bool_modify_callback(pan_cfgagent.c:102): Modify boolean (sw.mgmt.runtime.clients.device.p1done) error USER (1)
2019-04-08 21:39:14.534 -0600 debug: pan_opcmd_handler(pan_opcmd_handler.c:1246): complete status 0
2019-04-08 21:40:12.147 -0600 debug: cfgagent_config_callback(pan_cfgagent.c:253): device: cfg agent received configuration from server
2019-04-08 21:40:12.196 -0600 debug: cfgagent_config_callback(pan_cfgagent.c:275): config length=7897080
2019-04-08 21:40:12.203 -0600 Config commit phase0 started
2019-04-08 21:40:16.451 -0600 Populating id: size: 16777216 nofree_chunk, allocated 3 chunks, chunk size 16777216
alloc usage 36239310 max. usage 36239310
2019-04-08 21:40:16.451 -0600 debug: pan_config_populate_vrouter(pan_config_handler.c:267): populate vrouter name = default found with id 1
2019-04-08 21:40:16.451 -0600 debug: pan_config_populate_vrouter(pan_config_handler.c:267): populate vrouter name = TELUS_ANIALI_VR found with id 2
2019-04-08 21:40:20.878 -0600 Config commit phase0 done
2019-04-08 21:40:38.009 -0600 debug: cfgagent_flags_callback(pan_cfgagent.c:226): device: cfg agent received flags from server
2019-04-08 21:40:38.009 -0600 debug: cfgagent_flags_callback(pan_cfgagent.c:230): new flags=0x11000
2019-04-08 21:40:38.199 -0600 debug: cfgagent_config_callback(pan_cfgagent.c:253): device: cfg agent received configuration from server
2019-04-08 21:40:38.248 -0600 debug: cfgagent_config_callback(pan_cfgagent.c:275): config length=8006459
2019-04-08 21:40:38.262 -0600 Config commit phase1 started
2019-04-08 21:40:38.262 -0600 flags 0x11000, content 0x3f, not devsrvr only, not content only
2019-04-08 21:40:38.262 -0600 TDB compilation started. tdb_compile_flag: 0x2f custom_dns 0
2019-04-08 21:40:38.262 -0600 compile type 0x2f (47)
2019-04-08 21:40:38.404 -0600 debug: pan_tdb_do_file_2_version(pan_tdb_comp.c:109): version = 0x1fcc150d
2019-04-08 21:40:38.404 -0600 debug: pan_tdb_do_file_2_version(pan_tdb_comp.c:109): version = 0x1fcc150d
2019-04-08 21:40:38.404 -0600 [TDB] Load virus cache now
2019-04-08 21:40:38.404 -0600 load virus cache /opt/pancfg/mgmt/updates/curav/
2019-04-08 21:40:38.405 -0600 debug: pan_tdb_do_file_2_version(pan_tdb_comp.c:109): version = 0xb7d0d7b
2019-04-08 21:40:38.405 -0600 debug: pan_tdb_do_file_2_version(pan_tdb_comp.c:109): version = 0x92007b
2019-04-08 21:40:38.405 -0600 debug: pan_tdb_do_file_2_version(pan_tdb_comp.c:109): version = 0xb7d0d7b
2019-04-08 21:40:38.405 -0600 Virus - Content Engine version: 0x8000002 version b7d0d7b, hash_version b7d0d7b, min_threat_version 92007b, path /opt/pancfg/mgmt/updates/curav/
2019-04-08 21:40:38.489 -0600 [UNSER] block = 9
2019-04-08 21:40:38.489 -0600 tdb unser block type 8 len 16580950
2019-04-08 21:40:38.756 -0600 virus_type=0 n=0 n_virus_pattern=890749 n_vp_exceptions=0 n_custom_dns_list_size=0
2019-04-08 21:40:38.801 -0600 virus_type=0 n=1 n_virus_pattern=99456 n_vp_exceptions=0 n_custom_dns_list_size=0
2019-04-08 21:40:38.849 -0600 virus_type=0 n=2 n_virus_pattern=4724 n_vp_exceptions=0 n_custom_dns_list_size=0
2019-04-08 21:40:38.862 -0600 virus version 0xb7d0d7b/192744827 hashsig_version=192744827 has_legacy_dns_patterns=1
2019-04-08 21:40:38.862 -0600 tdb unser block type 9 len 4456448
2019-04-08 21:40:39.044 -0600 tdb unser block type 10 len 2621447
2019-04-08 21:40:39.044 -0600 unser virus con from 0 to 524288
2019-04-08 21:40:39.087 -0600 tdb unser block type 10 len 1832322
2019-04-08 21:40:39.087 -0600 unser virus con from 524288 to 1048576
2019-04-08 21:40:39.123 -0600 found 0 in 890750 from 524288 to 1048576 max 2097152 n_virus_patterns 890749
2019-04-08 21:40:39.123 -0600 tdb unser block type 10 len 12
2019-04-08 21:40:39.123 -0600 unser virus con from 1048576 to 1572864
2019-04-08 21:40:39.123 -0600 found 0 in 1048576 from 1048576 to 1572864 max 2097152 n_virus_patterns 890749
2019-04-08 21:40:39.123 -0600 tdb unser block type 10 len 12
2019-04-08 21:40:39.123 -0600 unser virus con from 1572864 to 2097152
2019-04-08 21:40:39.123 -0600 found 0 in 1572864 from 1572864 to 2097152 max 2097152 n_virus_patterns 890749
2019-04-08 21:40:39.124 -0600 tdb unser block type 11 len 497288
2019-04-08 21:40:39.128 -0600 dns found 0 in 99457 max 262144 actual max 262144 n_virus_pattern 99456
2019-04-08 21:40:39.128 -0600 tdb unser block type 28 len 23636
2019-04-08 21:40:39.128 -0600 unser hash virus cond from 0 to 262144
2019-04-08 21:40:39.128 -0600 found 0 in 4725 from 0 to 262144 max 262144 n_virus_pattern 4724
2019-04-08 21:40:39.128 -0600 tdb unser block type 12 len 8
2019-04-08 21:40:39.151 -0600 [TDB] Loaded path /opt/pancfg/mgmt/updates/curav/ cache loaded 1 skip 0 skip_hash 0
2019-04-08 21:40:39.152 -0600 debug: pan_tdb_do_load_virus_cache(pan_tdb_handler.c:445): pan_tdb_load_virus takes 1 sec
2019-04-08 21:40:39.152 -0600 [TDB] Load wildfire cache now
2019-04-08 21:40:39.152 -0600 load virus cache /opt/pancfg/mgmt/updates/curwildfire/
2019-04-08 21:40:39.152 -0600 Warning: pan_tdb_do_file_2_version(pan_tdb_comp.c:82): open app version file /opt/pancfg/mgmt/updates/curwildfire//pan_wildfireversion error
2019-04-08 21:40:39.152 -0600 debug: pan_tdb_wildfire_version(pan_tdb_comp.c:155): pan_tdb_file_2_version wildfire_ver error, reset to 0
2019-04-08 21:40:39.152 -0600 Error: pan_tdb_do_load_virus_cache(pan_tdb_handler.c:295): pan_tdb_wildfire_version error, ignore wildfire
2019-04-08 21:40:39.152 -0600 Warning: pan_tdb_do_file_2_version(pan_tdb_comp.c:82): open app version file /opt/pancfg/mgmt/updates/curwildfire//pan_wildfirehashversion error
2019-04-08 21:40:39.152 -0600 debug: pan_tdb_wildfire_hash_version(pan_tdb_comp.c:195): pan_tdb_file_2_version wildfire_hash_ver error, reset to 0
2019-04-08 21:40:39.152 -0600 Error: pan_tdb_do_load_virus_cache(pan_tdb_handler.c:299): pan_tdb_wildfire_hash_version error, ignore wildfire hash
2019-04-08 21:40:39.152 -0600 Wildfire - Content Engine version: 0x8000002 version 0, hash_version 0, path /opt/pancfg/mgmt/updates/curwildfire/
2019-04-08 21:40:39.152 -0600 [TDB] Loaded path /opt/pancfg/mgmt/updates/curwildfire/ cache loaded 0 skip 1 skip_hash 1
2019-04-08 21:40:39.153 -0600 debug: pan_tdb_do_load_virus_cache(pan_tdb_handler.c:445): pan_tdb_load_virus takes 0 sec
2019-04-08 21:40:39.153 -0600 [TDB] Load wpc cache now
2019-04-08 21:40:39.153 -0600 load virus cache /opt/pancfg/mgmt/updates/curwpc/
2019-04-08 21:40:39.153 -0600 WPC - Content Engine version: 0x8000002 version 0, hash_version 0, path /opt/pancfg/mgmt/updates/curwpc/
2019-04-08 21:40:39.153 -0600 [TDB] Loaded path /opt/pancfg/mgmt/updates/curwpc/ cache loaded 0 skip 1 skip_hash 1
2019-04-08 21:40:39.153 -0600 debug: pan_tdb_do_load_virus_cache(pan_tdb_handler.c:445): pan_tdb_load_virus takes 0 sec
2019-04-08 21:40:39.153 -0600 [TDB] Load virus cache now
2019-04-08 21:40:39.153 -0600 load Spyware Autogen cache /opt/pancfg/mgmt/updates/curav/
2019-04-08 21:40:39.153 -0600 debug: pan_tdb_do_file_2_version(pan_tdb_comp.c:109): version = 0xb7d0d7b
2019-04-08 21:40:39.153 -0600 debug: pan_tdb_do_file_2_version(pan_tdb_comp.c:109): version = 0x92007b
2019-04-08 21:40:39.153 -0600 Spyware Autogen - Content Engine version: 0x8000002 version b7d0d7b, min_threat_version 92007b, path /opt/pancfg/mgmt/updates/curav/
2019-04-08 21:40:39.155 -0600 debug: pan_tdb_unserialize_raven(pan_tdb_ser.c:297): Unserializing Spyware Autogen, expecting 978 signatures.
2019-04-08 21:40:39.155 -0600 debug: pan_tdb_unserialize_raven(pan_tdb_ser.c:312): unserialize symbols->patterns 15483 done
2019-04-08 21:40:39.155 -0600 debug: pan_tdb_unserialize_raven(pan_tdb_ser.c:319): unserialize symbols->symbols 75 done
2019-04-08 21:40:39.155 -0600 debug: pan_tdb_unserialize_raven(pan_tdb_ser.c:326): unserialize symbols->symbol_pats 32 done
2019-04-08 21:40:39.156 -0600 debug: pan_tdb_unserialize_raven(pan_tdb_ser.c:333): unserialize symbols->symbol_pats_comp 141 done
2019-04-08 21:40:39.156 -0600 debug: pan_tdb_unserialize_raven(pan_tdb_ser.c:334): unserialize symbols 15735 done
2019-04-08 21:40:39.156 -0600 debug: pan_tdb_unserialize_raven(pan_tdb_ser.c:341): unserialize sigs 8810 done
2019-04-08 21:40:39.156 -0600 debug: pan_tdb_unserialize_raven(pan_tdb_ser.c:352): unserialize sigs_order_free 8 done
2019-04-08 21:40:39.172 -0600 debug: pan_tdb_unserialize_raven(pan_tdb_ser.c:366): unserialize sigs_trans 122548 done
2019-04-08 21:40:39.174 -0600 debug: pan_tdb_unserialize_raven(pan_tdb_ser.c:372): unserialize token 33899 done
2019-04-08 21:40:39.174 -0600 debug: pan_tdb_unserialize_raven(pan_tdb_ser.c:373): unserialize raven 181000 done
2019-04-08 21:40:39.174 -0600 [TDB] Spyware Autogen loaded path /opt/pancfg/mgmt/updates/curav/ cache loaded 1 skip 0
2019-04-08 21:40:39.174 -0600 debug: pan_tdb_do_load_raven_cache(pan_tdb_handler.c:549): TDB load Spyware Autogen takes 0 sec
2019-04-08 21:40:39.174 -0600 Content Engine version: 0x8000002 APP version: 0x1fcc150d, Threat 0x1fcc150d, virus 0xb7d0d7b, wildfire 0x0 type 47
2019-04-08 21:40:39.175 -0600 Primary checking
2019-04-08 21:40:39.175 -0600 debug: pan_tdb_do_load_serialize(pan_tdb_ser.c:308): pan_tdb_do_load_serialize
2019-04-08 21:40:39.394 -0600 debug: pan_tdb_do_load_serialize(pan_tdb_ser.c:625): pan_tdb_do_load_serialize: done
2019-04-08 21:40:39.394 -0600 [Cache] Load /opt/pancfg/mgmt/content//cache/80000//tdb.cache.ser-2 success
2019-04-08 21:40:39.395 -0600 Primary checks done
2019-04-08 21:40:39.395 -0600 [TDB] Loading tdb cache /opt/pancfg/mgmt/content//cache/80000//tdb.cache.ser-2 with wildfire 0/0 virus 0/0
2019-04-08 21:40:39.395 -0600 calc md5
2019-04-08 21:40:48.732 -0600 debug: pan_tcomp_dlp_config_2_dlp_xml(pan_tcomp_dlp.c:460): parsing xsl file /opt/pancfg/mgmt//factory/dlp.xsl
2019-04-08 21:40:49.175 -0600 debug: pan_tcomp_dlp_config_2_dlp_xml(pan_tcomp_dlp.c:484): Writing to /tmp/dlp_tmp.xml
2019-04-08 21:40:50.803 -0600 debug: pan_tcomp_dlp_threat_compile(pan_tcomp_dlp.c:1144): parsing dlp threat file /opt/pancfg/mgmt//global/dlp_threats.xml
2019-04-08 21:40:50.804 -0600 debug: pan_tcomp_dlp_parse_dlp_xml(pan_tcomp_dlp.c:587): parsing dlp xml file /tmp/dlp_tmp.xml
2019-04-08 21:40:54.147 -0600 debug: pan_tcomp_dlp_config_2_dlp_xml(pan_tcomp_dlp.c:460): parsing xsl file /opt/pancfg/mgmt//factory/custom_appsig.xsl
2019-04-08 21:40:54.290 -0600 debug: pan_tcomp_dlp_config_2_dlp_xml(pan_tcomp_dlp.c:484): Writing to /tmp/custom_sig_tmp.xml
2019-04-08 21:40:55.101 -0600 debug: pan_tcomp_dlp_parse_dlp_xml(pan_tcomp_dlp.c:587): parsing dlp xml file /tmp/custom_sig_tmp.xml
2019-04-08 21:40:56.958 -0600 debug: cfgagent_flags_callback(pan_cfgagent.c:226): device: cfg agent received flags from server
2019-04-08 21:40:56.958 -0600 debug: cfgagent_flags_callback(pan_cfgagent.c:230): new flags=0x0
2019-04-08 21:40:56.961 -0600 Config commit phase1 abort
2019-04-08 21:40:56.961 -0600 tdb compile flag is still up, abort thread wait 1 second
2019-04-08 21:40:56.965 -0600 Error: cfgagent_modify_callback(pan_cfgagent.c:84): Modify string (sw.mgmt.runtime.clients.device.err) error: USER (1)
2019-04-08 21:40:57.439 -0600 debug: pan_tcomp_dlp_config_2_dlp_xml(pan_tcomp_dlp.c:460): parsing xsl file /opt/pancfg/mgmt//factory/custom_threatsig.xsl
2019-04-08 21:40:57.676 -0600 debug: pan_tcomp_dlp_config_2_dlp_xml(pan_tcomp_dlp.c:484): Writing to /tmp/threat_tmp.xml
2019-04-08 21:40:57.971 -0600 tdb compile flag is still up, abort thread wait 1 second
2019-04-08 21:40:58.981 -0600 tdb compile flag is still up, abort thread wait 1 second
2019-04-08 21:40:59.052 -0600 debug: pan_tcomp_custom_threat_2_threat_xml(pan_tcomp_dlp.c:530): parsing xsl file /opt/pancfg/mgmt//factory/threatfields.xsl
2019-04-08 21:40:59.054 -0600 debug: pan_tcomp_custom_threat_2_threat_xml(pan_tcomp_dlp.c:554): Writing to /opt/pancfg/mgmt//global/custom_threats.xml
2019-04-08 21:40:59.055 -0600 debug: pan_tcomp_dlp_parse_dlp_xml(pan_tcomp_dlp.c:587): parsing dlp xml file /tmp/threat_tmp.xml
2019-04-08 21:40:59.104 -0600 debug: pan_tcomp_dlp_write_threat_xml(pan_tcomp_dlp.c:1246): Writing to /opt/pancfg/mgmt//global/dlp_threats.xml
2019-04-08 21:40:59.104 -0600 End of parsing custom threat
2019-04-08 21:40:59.107 -0600 debug: pan_tdb_load_tdb_cache(pan_tdb_handler.c:202): pan_tcomp_dlp_md5 takes 20 sec
2019-04-08 21:40:59.108 -0600 debug: pan_tdb_do_load_serialize(pan_tdb_ser.c:308): pan_tdb_do_load_serialize
2019-04-08 21:40:59.992 -0600 tdb compile flag is still up, abort thread wait 1 second
2019-04-08 21:41:01.001 -0600 tdb compile flag is still up, abort thread wait 1 second
2019-04-08 21:41:01.922 -0600 debug: pan_tdb_do_load_serialize(pan_tdb_ser.c:497): pan_tdb_do_load_serialize: pan_regex_load_aho, len = 0x296806a
2019-04-08 21:41:02.011 -0600 tdb compile flag is still up, abort thread wait 1 second
2019-04-08 21:41:02.041 -0600 debug: pan_regex_load_aho(pan_tdb_aho.c:368): pan_translate_deflate_decompress error /opt/pancfg/mgmt/content//cache/80000/../common//aho2-0-0
2019-04-08 21:41:02.051 -0600 debug: pan_aho_unserialize(pan_aho.c:3753): unserialize: max_nbucket = 0x172d10
2019-04-08 21:41:02.731 -0600 debug: pan_tdb_do_load_serialize(pan_tdb_ser.c:527): pan_tdb_do_load_serialize: pan_tdb_predefined_unserialize, len = 0x60f8
2019-04-08 21:41:02.732 -0600 debug: pan_tdb_do_load_serialize(pan_tdb_ser.c:589): pan_tdb_do_load_serialize: pan_tid_lists_unserialize, len = 0x193610
2019-04-08 21:41:02.753 -0600 debug: pan_tid_lists_unserialize(pan_tdb_lists.c:665): pan_tid_lists_unserialize 1652240
2019-04-08 21:41:02.804 -0600 debug: pan_tdb_do_load_serialize(pan_tdb_ser.c:625): pan_tdb_do_load_serialize: done
2019-04-08 21:41:02.804 -0600 [Cache] Load /opt/pancfg/mgmt/content//cache/80000//tdb.cache.ser-2 success
2019-04-08 21:41:02.851 -0600 debug: pan_tdb_load_tdb_cache(pan_tdb_handler.c:259): pan_tdb_load_serialize takes 3 sec
2019-04-08 21:41:02.851 -0600 [TDB] stats virus pattern 890749 , 99456 , 4724
2019-04-08 21:41:02.852 -0600 [TDB] stats raven
2019-04-08 21:41:02.855 -0600 debug: pan_ctrl_compile_tdb(pan_config_handler_sysd.c:525): compile tdb takes 24 sec
2019-04-08 21:41:02.856 -0600 Warning: pan_ctrl_compile_tdb(pan_config_handler_sysd.c:527): config commit aborted
2019-04-08 21:41:02.856 -0600 TDB compilation done, return 0
2019-04-08 21:41:02.861 -0600 Warning: pan_ctrl_save_config(pan_config_handler_sysd.c:1978): config commit aborted
2019-04-08 21:41:02.861 -0600 Error: pan_ctrl_compile_cfg(pan_config_handler_sysd.c:2222): pan_ctrl_save_config() failed
2019-04-08 21:41:02.861 -0600 Error: pan_config_handler_sysd(pan_config_handler_sysd.c:2521): pan_ctrl_compile_cfg() failed
2019-04-08 21:41:02.861 -0600 Error: pan_ctrl_parse_config(pan_controller_proc.c:381): pan_config_handler_sysd() failed
2019-04-08 21:41:02.861 -0600 debug: pan_ctrl_parse_config(pan_controller_proc.c:384): config push aborted
2019-04-08 21:41:03.021 -0600 kill SIGUSR1 to pid 0
2019-04-08 21:41:03.022 -0600 debug: pan_config_abort_sysd(pan_config_handler_sysd.c:2611): no config phase 1 to be aborted
2019-04-08 21:41:03.229 -0600 Error: pan_ctrl_config_phase1(pan_controller_proc.c:757): pan_ctrl_parse_config() failed
2019-04-08 21:41:03.229 -0600 Config commit phase1 failed
2019-04-08 21:41:03.230 -0600 Error: cfgagent_modify_callback(pan_cfgagent.c:84): Modify string (sw.mgmt.runtime.clients.device.err) error: USER (1)
2019-04-08 21:41:03.232 -0600 Error: bool_modify_callback(pan_cfgagent.c:102): Modify boolean (sw.mgmt.runtime.clients.device.p1done) error USER (1)

 

 

MP
Highlighted
Cyber Elite

Is this possible to know the reason for commit failure on PA 200 running 8.0 from above logs?

MP
Highlighted
Cyber Elite

Thanks for replying to the question.

MP
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