Techsupport file not generate

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Techsupport file not generate

L4 Transporter

when i generate the tech support file from GUI it's start after we min the loading process is remove and  failed to generate the tech support file and we cannot see on GUI 


PAN-OS version : 8.1.9 

Please advise


Cyber Elite
Cyber Elite

Have you tried to do this from command line


request tech-support dump


you can look at show jobs all, and find the error'd job id number and perform a "show jobs id xxxxxx" to see the message.

Else, contacting support directly.


Perhaps a software upgrade, a FW reboot, a restart of the management plane, etc.. any could be some you could do to help troubleshoot the issue and move it forward towards resolution.



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Cyber Elite
Cyber Elite

hi @Joshan_Lakhani 


check if there's still space available on the disk, and try to clear up some space if needed:


then try again


alternatively try running it from CLI:

tftp export tech-support to

Tom Piens
PANgurus - SASE and Strata specialist; (co)managed services, VAR and consultancy
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