Terminal Server agent internet not working

cancel
Showing results for 
Search instead for 
Did you mean: 

Terminal Server agent internet not working

L3 Networker
Hi Team,
 
We have configured the terminal server agent and tested it out for few agents and it was successful. But, for the same user's internet was not working some times. Agents version is the latest version.
 
Have checked the source port allocation and their count is not exceeded. But still, somewhere it's misbehaving in mapping the IP-user-port.
 
 
 
Regards,
Vishnu PS.
6 REPLIES 6

Cyber Elite
Cyber Elite

@VishnuPS,

What exactly is the issue? If you look in the logs, is the user-id dropping for users after a set time period, is the agent failing to register the user with the firewall when they login, or something else? 

Users are able to connect, but the internet not working for some users.

We have configured the user-based policy. 

 

Regards,

Vishnu PS.

Is there a source port allocation on the terminal server agent for these users? Are the terminal server agents connected successfully on the firewall? Do you see the internetconnections in the firewall log? Are there source users in these logs?

Terminal agents connected with firewall successfully. Users are able o connect.

 

Some user's internet not working also no getting logs in the firewall but I can see in the CLI that users are connected in the Terminal agent.

But it works for other users on the same terminal servers? For the users who are not able to connect to the internet, are they able to ping an IP in the internet or is the problem mainly with accessing websites in a browser?

Hi , I have raised the TAC case regarding this case. I will update you once its resolved.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!