For details on cookie usage on our site, read our Privacy Policy
- Get Started
- News & Events
- Collaboration
- Education Services
- Technologies
- Next-Generation Firewall
- GlobalProtect
- Threat Prevention Services
- Endpoint Protection
- SSL Decryption
- App-ID
- Content-ID
- User-ID
- 5G
- IoT Security
- Cloud Identity Engine
- Panorama
- AIOps for NGFW
Network Security
- Prisma Access
- Prisma Cloud
- Prisma SD-WAN
- Cloud NGFW for AWS
- CN-Series
- VM-Series:
- Private Cloud
- OCI
- Alibaba
- AWS
- GCP
- Azure
Cloud Security
- Cortex XDR
- Cortex XSOAR
- Cortex Data Lake
- Cortex Xpanse
Security Operations
- Resources
Traps Agent alert disconnected->unlicenses
- LIVEcommunity
- Collaboration
- Discussions
- General Topics
- Traps Agent alert disconnected->unlicenses
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Printer Friendly Page
Traps Agent alert disconnected->unlicenses
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
01-30-2020 01:46 AM
Hi,
We just realised that our ESM shows "agnet service status changes": Disconnected->Unlicensed". But we have a current licenses. How can tshoot this issue?
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
01-31-2020 12:14 AM
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
01-31-2020 12:06 PM
There's not a lot of information here to really offer any help. Did you verify that your ESM instance actually has the valid/updated license file so it actually has the correct license status? Did someone accidentally revoke the license to a bunch of active agents? Are ESM's services actually running?
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
07-14-2020 02:27 AM - edited 07-14-2020 02:28 AM
Dear,
IF the agent is not communicated with traps server within the revocation period, default value(90 Days) ,the ESM released the license from the particular endpoint and that will showed as unlicensed.You can change the license revocation period from} Setting}Agent Setting}license revocation period
- High Availability - Active goes down due to non-functional in General Topics
- Checking if Global Protect is active (connected) via script or command line in GlobalProtect Discussions
- SNMP OID for identifying if an power supply had failed or removed from the firewall in General Topics
- Azure Deployment instructions don't work - web interface won't load in VM-Series in the Public Cloud
- Issues with GlobalProtect Pre-logon on Mac in GlobalProtect Discussions
Show your appreciation!
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
