Traps Agent alert disconnected->unlicenses

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L4 Transporter

Traps Agent alert disconnected->unlicenses

Hi,

 

We just realised that our ESM shows "agnet service status changes": Disconnected->Unlicensed". But we have a current licenses. How can tshoot this issue?

 

jesuscano_0-1580377545453.png

 

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L4 Transporter

Re: Traps Agent alert disconnected->unlicenses

Any idea?

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Cyber Elite

Re: Traps Agent alert disconnected->unlicenses

@jesuscano,

There's not a lot of information here to really offer any help. Did you verify that your ESM instance actually has the valid/updated license file so it actually has the correct license status? Did someone accidentally revoke the license to a bunch of active agents? Are ESM's services actually running? 

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