Traps Agent alert disconnected->unlicenses
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Traps Agent alert disconnected->unlicenses

L4 Transporter

Hi,

 

We just realised that our ESM shows "agnet service status changes": Disconnected->Unlicensed". But we have a current licenses. How can tshoot this issue?

 

jesuscano_0-1580377545453.png

 

3 REPLIES 3

L4 Transporter

Any idea?

Cyber Elite
Cyber Elite

@jesuscano,

There's not a lot of information here to really offer any help. Did you verify that your ESM instance actually has the valid/updated license file so it actually has the correct license status? Did someone accidentally revoke the license to a bunch of active agents? Are ESM's services actually running? 

Dear,

 

IF the agent is not communicated with traps server within the  revocation period, default value(90 Days) ,the ESM released the license from the particular endpoint and that will showed as unlicensed.You can change the license revocation period from} Setting}Agent Setting}license revocation period

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