Traps Agent is not upgrading automatically from Internet.

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Traps Agent is not upgrading automatically from Internet.

L0 Member



My traps agent is not upgrading from internet when users machines are out of my domain.


Please support urgently.


my contact is +966545358702 and email is


L7 Applicator

Hi @ssnohman 


Welcome to the community!

First I need to mention that if you need urgent support you need to contact paloalto directly by creating a support case. Here in the community you get best effort support from people who help in free time - so you cannot expect someone to call you directly to help.


Anyway, do you have traps on-prem or the cloud service? In case of on-prem, is your traps server available from the internet or do you have a dedicated one in your DMZ? Do these clients have internet access or is there a general problem?





PS: There is a forum specially for Traps questions:

  • 1 replies
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