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Hoping someone can help me out. I've been on hold for ever 2 hours now unable to get support 😞
Support wants me to upload some core files to the TAC Upload server directly from the Palo device, but I can't seem to successfully do it from SCP on my Palo device.
I tested that it's not a problem with the credentials by visiting tacupload.paloaltonetworks.com and I can log in to the web GUI to upload files.
Following this article all I can get is either "Lost connection" after entering my case password (email) or a credential failure if I try things like adding the two 00s at the start like the article says.
Further however, support asked for files from /opt/dpfs/var/cores/ and it seems that following the "scp export core-file management-plane" script I can only get files from /var/cores?
Does anyone have some advice here?
If I could retrieve the files from the Palo and upload them to the case that would be great, I'm not sure if there as anyway to just grab them from the Palo and upload them to the case via Web. I tried WINSCP'ing to the Palo, but that didn't work.
After being on hold 3 hours the music stopped playing.
I figured it out myself.
The directions are inadequate on the KB linked by support.
A directory can not be uploaded, nor can a wild card as this KB mentioned: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClfUCAS
However that KB taught me that I can say management-plane or data-plane which got me to at least getting the right files.
For anyone that runs in to this in the future, you'll have to upload each file one at a time it seems, and if you read the article I link here you'll understand how to export from the management-plane vs the data-plane.
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