Try to open case, can't select serial number for PA when prompted

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Palo Alto Networks Approved
Palo Alto Networks Approved
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Community Expert Verified

Try to open case, can't select serial number for PA when prompted

L0 Member

Need to get a case open, am fully up to date on support - when prompted to select device serial number cannot select. Tried several different browsers. This is ridiculous.


Cyber Elite
Cyber Elite

My first guess would be that you have BKLN (premium partner enabled)  support on your device, in which case you need to reach out to your support partner for assistance and can't open a case directly


Second guess could be that your device is not listed in your assets (registered to different account?)


Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

L5 Sessionator

In either case, you can reach out to your account SE and they are able to open a support case on your behalf if need be. 

Help the community! Add tags and mark solutions please.

Community Team Member

Hi @mwainwright ,


@reaper was spot on.  Based on the information I have, you have BKLN support.

Please reach out to your support partner for assistance.




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