Try to open case, can't select serial number for PA when prompted

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.
Palo Alto Networks Approved
Palo Alto Networks Approved
Community Expert Verified
Community Expert Verified

Try to open case, can't select serial number for PA when prompted

L0 Member

Need to get a case open, am fully up to date on support - when prompted to select device serial number cannot select. Tried several different browsers. This is ridiculous.

3 REPLIES 3

Cyber Elite
Cyber Elite

My first guess would be that you have BKLN (premium partner enabled)  support on your device, in which case you need to reach out to your support partner for assistance and can't open a case directly

 

Second guess could be that your device is not listed in your assets (registered to different account?)

 

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

L5 Sessionator

In either case, you can reach out to your account SE and they are able to open a support case on your behalf if need be. 

Help the community! Add tags and mark solutions please.

Community Team Member

Hi @mwainwright ,

 

@reaper was spot on.  Based on the information I have, you have BKLN support.

Please reach out to your support partner for assistance.

 

Cheers,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.
  • 1919 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!