Try to open case, can't select serial number for PA when prompted

[mwainwright]

Need to get a case open, am fully up to date on support - when prompted to select device serial number cannot select. Tried several different browsers. This is ridiculous.

[reaper]

My first guess would be that you have BKLN (premium partner enabled)  support on your device, in which case you need to reach out to your support partner for assistance and can't open a case directly

Second guess could be that your device is not listed in your assets (registered to different account?)

[LAYER_8]

In either case, you can reach out to your account SE and they are able to open a support case on your behalf if need be. 

[kiwi]

Hi @mwainwright ,

@reaper was spot on.  Based on the information I have, you have BKLN support.

Please reach out to your support partner for assistance.

Cheers,

-Kiwi.