Unable to activate Precision AI network security bundles license

[zinkt101]

Hi
How to activate Precision AI network security bundle for my 400 series firewall?
Previously I was using core bundle since 2024. For this renewal, my partner provided Precision AI bundle. I have already received the auth code, but I’m unable to activate it on both the firewall and CSP portal.
The error message is showing “use email link” or fail as initial something like this. Also, when I click “activate now” on activate product on CSP portal , it is asking to select region.
And I didn't receive any magic link to activate.
Need your advice. Thanks in advance.

[TomYoung · Accepted solution]

Hi @zinkt101 ,

Yeah, activating the Precision AI network security bundle is a pain.  The "Activate Now" link doesn't tell you what to do, but it does take you to The Hub.  In The Hub, select Device Associations in the upper right.  Then, check the boxes next to the NGFWs which need the license.  Then, click on Associate Products in the upper right.  Then, select Device Security on the left.  Then, select the appropriate license from the drop down.  Finally, click Apply Licenses and after a few minutes the licenses should appear in the CSP.

Thanks,

Tom

[zinkt101]

Thank you very much. I also got the link from my PA partner(via TAC) and applied license (same steps you mentioned). It is activated now.